topic Re: sim card in Other Help

sim card

craigcornally — Mon, 28 Apr 2014 17:34:22 GMT

Hey guys I recently received a nano sim I no longer need and wish to port back to my old sim can anyone help?

Re: sim card

dalyer — Mon, 28 Apr 2014 19:17:35 GMT

You'll need to log a support request to ask 48 support if they can do this for you. See the "how to get help" link at the top of this forum for details of how to log a support request.

Hope this helps.

Re: sim card

craigcornally — Mon, 28 Apr 2014 20:05:00 GMT

I tried and got 1 reply but it wasn't very useful?

Re: sim card

dalyer — Mon, 28 Apr 2014 20:11:22 GMT

You'll have to reply to the help request and ask for more assistance from the support people. Only they can help you with this.

Re: sim card

craigcornally — Mon, 28 Apr 2014 20:20:14 GMT

How do I go about that?

Re: sim card

dalyer — Mon, 28 Apr 2014 20:24:36 GMT

Log into your online account and go to My Requests or Ask An Agent or something like that to see the query that you logged and reply to it.

Re: sim card

craigcornally — Mon, 28 Apr 2014 20:27:56 GMT

I've asked an agent and it was a couple of hours he replied , do you reckon it can be sorted , sooner than reordering a new sim?

Re: sim card

dalyer — Mon, 28 Apr 2014 21:25:57 GMT

I don't know. I know that they work something like 8 am to 10 pm and they have published timeframes for when they respond to different types of query. Other than that I can't say when they can sort you out. Sorry.

Re: sim card

craigcornally — Tue, 29 Apr 2014 14:19:56 GMT

Is there a landline or something I could connect to directly? As its my only means of contact for my son and it's urgentlying needed?

Re: sim card

dalyer — Tue, 29 Apr 2014 14:29:32 GMT

Unfortunately not - all support is online:

Hope this helps.