topic Re: fix my internet before i burn this sim in Other Help

fix my internet before i burn this sim

Anon — Fri, 25 Apr 2014 13:16:14 GMT

Just joined.. Have gone through all the steps to set up I internet.. Two days later still nothing... Now I really can't afford to wait another day before I get a reply from tech support. That'll drag things out into next week. Is there a customer care line open. This whole waiting for emails is not very user friendly.. Before I'm asked data again roaming is on (facepalm)

Re: fix my internet before i burn this sim

marionh — Fri, 25 Apr 2014 13:36:27 GMT

Hey al_himself1, just noticed your post after receiving your PM and sending you the agent email address earlier today. The Care Crew has received your email and have replied. I hope it gets sorted soon! 🙂 48 does not have a customer care phone line though - all support happens online.

Re: fix my internet before i burn this sim

Anon — Fri, 25 Apr 2014 13:40:59 GMT

I can't sit around in a WiFi spot waiting for emails all day. I do work. And nobody is around to help in the evenings. That's not helpful to me. I need my phone

Re: fix my internet before i burn this sim

dalyer — Fri, 25 Apr 2014 13:51:38 GMT

Did you try all of the steps here and nothing worked?

http://tinyurl.com/kys43lv

What are your internet settings right now?

Do you have a data allowance as part of your membership or add-on?

Hope this helps.

Re: fix my internet before i burn this sim

Anon — Fri, 25 Apr 2014 16:45:07 GMT

hi dalyer yes i tried all the steps and absolutely nothing. i also only topped up so that's not an issue.. Data roaming is on.. That's all tech support keep asking me... Are you sure... Yes... Are you sure... Yes.
I'm not retarded either. Its definitely on

Re: fix my internet before i burn this sim

dalyer — Fri, 25 Apr 2014 18:02:35 GMT

You say topped up.
But topping up (your credit balance) is not the same as buying membership (with data) or a data add-on.
What does your online account say about your membership status, expiry date and data allowance.
Sorry if this is more repetition but it's a process of elimination.

Hope this helps.

Re: fix my internet before i burn this sim

Anon — Fri, 25 Apr 2014 18:06:27 GMT

My membership status is paid with all the data, minutes etc unused.. Its quite alright. Your more of a help then tech. Looks like it'll have to wait another day for answers. Providing people work the weekend

Re: fix my internet before i burn this sim

dalyer — Fri, 25 Apr 2014 18:17:46 GMT

Ok sorry I can't be of much more help or think of anything else yet.
Sounds like it may be something to do with the replacement SIM in which case only support can probably sort it out.
Support do work over the weekend so hopefully they'll get back to you soon.
Good luck.

Re: fix my internet before i burn this sim

Anon — Sat, 26 Apr 2014 12:03:22 GMT

Thanks man... Still dateless.. 3days now.
5star customer service

Re: fix my internet before i burn this sim

Anon — Sat, 26 Apr 2014 12:03:41 GMT

Data*

Re: fix my internet before i burn this sim

Anon — Mon, 28 Apr 2014 10:47:22 GMT

And still no data... 48 service sucks balls. Where can I get a refund on my credit. I'm gonna take my business elsewhere

Re: fix my internet before i burn this sim

dalyer — Mon, 28 Apr 2014 11:04:35 GMT

You still have a support query open I presume?

Are you not getting any updates from support on this?

If so then that seems odd since the issue was supposed to have been escalated here.

If necessary file your complaint and claim for credit refund there.

I have no idea how they will deal with that but only they can deal with it - nobody on the forum can do anything about it.

Re: fix my internet before i burn this sim

Anon — Mon, 28 Apr 2014 11:55:14 GMT

No they're offering me nothing more then what can be found on here.. Upload new settings(does not work) turn data roaming on (does not work) this is all the help I have received. Absolute sham service guys. Amateur at best.
I use my device for work and thetering. Serious inconvenience. Not so much as a phone call as I can't receive emails

Re: fix my internet before i burn this sim

dalyer — Mon, 28 Apr 2014 12:00:03 GMT

Just to recap - you can make/receive calls and send/receive texts OK?

Just internet is not working?

What are your internet settings right now?

If you can post screenshots like this it might help otherwise just list them all out clearly.