topic Re: I was Gifted the GUIDO in Other Help

I was Gifted the GUIDO

ichigostrwbrryz — Mon, 17 Jun 2013 14:06:03 GMT

I was GIFTED the GUIDO and now it is not possible for me to purchase my usual 10€ deal for the unlimited calls and texts, I didn't authorize the gifting, I did not directly purchase the GUIDO - I should still be able to purchase the legacy deal as I am a legacy customer.

Please Assist.

- Sam

Re: I was Gifted the GUIDO

dalyer — Mon, 17 Jun 2013 15:26:09 GMT

Log a support request and ask 48 if they can reinstate your right to buy the old Standard/€10/all calls & texts membership.

http://help.48months.ie/requests/new

They have done it for others when they inadvertently lost the right to buy this membership (usually because somebody gifted them a membership other than Standard or Don) - e.g. see here:

http://community.48months.ie/t5/Need-Help/usual-48-membership-deal/m-p/1692#M576

Hope this helps.

Re: I was Gifted the GUIDO

ichigostrwbrryz — Mon, 17 Jun 2013 15:58:59 GMT

Hey,

Thank you for your response.

Was not aware that there was a 'submit a ticket' like support. Thanks for that.

Re: I was Gifted the GUIDO

dalyer — Mon, 17 Jun 2013 16:08:15 GMT

@ichigostrwbrryz wrote:
Hey,

Thank you for your response.

Was not aware that there was a 'submit a ticket' like support. Thanks for that.

Might be of relevance here so:

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-to-get-help/ta-p/238

Step 3 - Contact the Care Crew

Finally if either of these options provides no help you can send an e-mail to our online support team via this link. The care crew take a bit longer to get back to you than reading the FAQs or asking the community does.

Hope this helps.