topic Re: Top up problem.. in Other Help

Re: Top up problem..

dalyer — Tue, 22 Apr 2014 12:23:59 GMT

Did you top up by €15 or buy membership?
What exactly does your online account say about your membership status, expiry date, Cash credit balance? What does the My History link say about your recent transactions and payments? If necessary contact 48 support for assistance.

Re: Top up problem..

Anon — Tue, 22 Apr 2014 13:43:47 GMT

Main membership Mitch expaired 11.04,today i am top up 15 euro and main balance stil 0.00 e. If i want buy membership,The Mitch missing,only DON and GUIDO. How contact support.??? thank...

Re: Top up problem..

dalyer — Tue, 22 Apr 2014 14:26:31 GMT

That doesn't make sense.
Memberships always expire at 23:59 on the relevant date.
See here for contacting support

http://community.48months.ie/t5/Need-Help/How-to-get-help/td-p/4038/jump-to/first-unread-message

Re: Top up problem..

Anon — Wed, 23 Apr 2014 10:55:44 GMT

Hello, I can't buy the DON for 20 euro from morning time, my credit gone.
I can't call and text!

Re: Top up problem..

Anon — Wed, 23 Apr 2014 10:56:48 GMT

No my history, nothing!

Re: Top up problem..

dalyer — Wed, 23 Apr 2014 12:04:13 GMT

@murka7 wrote:
Hello, I can't buy the DON for 20 euro from morning time, my credit gone.
I can't call and text!

What does your online account say about your membership status, expiry date, allowance balances and cash credit balance?

Dial *100# - what does that return for your cash credit balance?

How are you trying to pay for your membership?

Exactly what steps do you follow and what errors do you get?

If necessary contact 48 support for assistance:

How to get help

Hope this helps.

Re: Top up problem..

Anon — Wed, 23 Apr 2014 18:35:23 GMT

My membership is not pay at the momemnt, after when I pressed pay membership , i recieved text sorry some technical issues....try later.....i try many times

Re: Top up problem..

dalyer — Wed, 23 Apr 2014 18:55:54 GMT

Are you trying to pay with a credit card?
Did it work before?

You might need to contact 48 support so.
See the link that I posted above.

Re: Top up problem..

gratchie — Thu, 24 Apr 2014 11:24:00 GMT

My membership has ran out 2 day but I toped up successfully yesterday on line so y am I switched of now..

Re: Top up problem..

dalyer — Thu, 24 Apr 2014 11:32:38 GMT

@gratchie wrote:
My membership has ran out 2 day but I toped up successfully yesterday on line so y am I switched of now..

What does your online account say about your current membership and expiry date and your allowance balances?

If your expiry date is 24th April then it means that your membership expires tonight at midnight and then any new membership purchased will kick in.

If your membership does not expire until midnight tonight and you have used up your mobile calls/landline calls/texts/data allowances then you need to buy an appropriate add-on to tide you over until your new membership kicks in.

http://www.48months.ie/boiler-plate/add-on-rules

Hope this helps.