topic My internet Data isn't Working in Other Help

My internet Data isn't Working

Anon — Tue, 15 Apr 2014 01:03:00 GMT

I just paid for my memembership 20 euro, and the data was working fine for a day, all of a sudden it stopped working. What can I do? Really getting frustrating now.

My internet Ain't Working

Anon — Tue, 15 Apr 2014 00:59:30 GMT

I just paid for my memembership 20 euro, and the data was working fine for a day, all of a sudden it stopped working. What can I do? Really getting frustrating now.

Re: My internet Ain't Working

dalyer — Tue, 15 Apr 2014 10:20:38 GMT

Check your online account - what does it say about your membership status, expiry date and data allowance?

Are your APN/internet settings correct? Go through all of the steps here:

http://tinyurl.com/kys43lv#

Did you by any chance sync with iTunes or something like that that may have reset/lost your APN settings?

If necessary contact 48 support for assistance. See the link above that I posted for details on how to contact them.

Hope this helps.

Re: My internet Ain't Working

zwemnaar — Fri, 02 May 2014 07:33:43 GMT

Hi,

The same situation is happening to me. I transferred my number over yesterday. When I click on contact agent or follow contact care team I get an error message.

My APN settings match what has been laid out for my Samsung S3.

HELP PLEASE!!

Re: My internet Ain't Working

dalyer — Fri, 02 May 2014 08:19:21 GMT

For what it's worth...

http://community.48months.ie/t5/Need-Help/I-cant-Register-a-replacement-SIM/m-p/24721#M7684

Re: My internet Ain't Working

zwemnaar — Fri, 02 May 2014 12:58:08 GMT

When I try and click the link to contact care support, I get the following error:

Oops! You got an error!

Sorry! Not possible to log into the support site. Try again later or contact an agent

Do you know what is occuring?

Thanks,

Conor

Re: My internet Ain't Working

dalyer — Fri, 02 May 2014 13:32:28 GMT

There's something wrong with the site at the moment and most or all people (including myself) cannot use the Ask an agent form at all. For now use the email address to contact support:

support@48months.zendesk.com

Hope this helps.