topic Re: moving number in Other Help

moving number

Anon — Fri, 07 Jun 2013 18:25:16 GMT

how long does it take for my number to be moved it has been 4 hours now help please ?

Re: moving number

dalyer — Fri, 07 Jun 2013 21:50:44 GMT

It's supposed to take about 2 working hours but can take longer.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-do-I-keep-my-old-number/ta-p/266

Best to log a support request if it's taking longer:

http://help.48months.ie/requests/new

Hope this helps.

Re: moving number

Anon — Fri, 07 Jun 2013 22:14:13 GMT

but when i clicked on getting a new number how come they moved my old number ? i clicked on register new number but that didnt work ? and it still say moving number still in progress does it mean its not done moving my account to a new number ?

Re: moving number

Anon — Fri, 07 Jun 2013 22:20:46 GMT

it also have been 8 hours now

Re: moving number

dalyer — Fri, 07 Jun 2013 23:15:16 GMT

@marcusfab wrote:
but when i clicked on getting a new number how come they moved my old number ? i clicked on register new number but that didnt work ? and it still say moving number still in progress does it mean its not done moving my account to a new number ?

I don't understand. When you get a new SIM from 48 then you get a new 089 number. If you want to use that then you just stick with it after you have registered and activated the SIM. If you want to port another number that you have with another operator then you choose the porting option. I don't recall any option to do with "getting a new number". Where was that?

Did you log a support query?

Also - remember that 48 business hours for stuff like number porting and support are not 24 x 7.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-to-get-help/ta-p/238

Hope this helps.

Re: moving number

Anon — Sat, 08 Jun 2013 05:02:52 GMT

it said at the side registering new ntumber when u click in moving number section then i clicked in register new number but then 48 register my old number did not gave me a new number

Re: moving number

dalyer — Sat, 08 Jun 2013 22:03:59 GMT

Sorry - I don't really understand what happened but you should probably log a support request as I suggested above and 48 will look into the problem for you.

Hope this helps.