topic Re: internet problems in Other Help

internet problems

Anon — Fri, 04 Apr 2014 14:59:55 GMT

hello... i changed my deal today to the 10 euro deal for the internet and i went through all the steps to set up the internet on my samsung galaxy S3 mini and it wont work... the internet come ups H but it wont work... google or nothing will work ? please help ?

Re: internet problems

dalyer — Fri, 04 Apr 2014 15:24:16 GMT

What does your online account say about your membership status/type and expiry date?

Does it list any "next" membership(s) as well as your current one?

What does it say about your data allowance?

If you bought a Guido/€10 membership today but your existing membership still has time left to run until its full monthly period is up then the Guido membership will have stacked and not kicked in immediately.

If that's not the issue then...

Do you have data roaming enabled?

Can you try all of the steps here:

http://tinyurl.com/kys43lv

Hope this helps.

Re: internet problems

Anon — Fri, 04 Apr 2014 15:32:23 GMT

I had the old membership until now I had the € 10 deal of free calls and texts all month. .. do I need to get another 48 sim for my internet to work. .. because it says when I sign in that my account has deactivated... so will I need to get a new sim to start my new deal ??

Re: internet problems

dalyer — Fri, 04 Apr 2014 15:55:16 GMT

You mean you were on the old €10 Standard all calls/texts membership until now?

When did your last membership expire?

Seems very odd that your account should be listed as deactivated.

You should not need a new SIM just because you change membership package in a particular month.

I think you need to get onto 48 support about this because it sounds like something has gone wrong.

How to get help

Hope this helps.

Re: internet problems

Anon — Fri, 04 Apr 2014 17:40:19 GMT

Yes I was and my membership ran out today so I topped up again and changed my deal... I went onto your website and went through the instructions to set up the internet and it wont work...

Re: internet problems

dalyer — Fri, 04 Apr 2014 17:47:33 GMT

What is the expiry date on your account?

Re: internet problems

Anon — Fri, 04 Apr 2014 21:17:56 GMT

How do I check the expiry date on my account??

Re: internet problems

dalyer — Fri, 04 Apr 2014 21:54:18 GMT

Just log into your online account and it's listed beside your membership details.

Re: internet problems

Anon — Fri, 04 Apr 2014 23:49:11 GMT

It wont give me any details because it says my account is deactivated. ..

Re: internet problems

dalyer — Sat, 05 Apr 2014 09:05:17 GMT

Ok in that case you will need to contact 48 support as I suggested above. I don't know why this happens to some people sometimes - i.e. their account spontaneously gets deactivated for no obvious reason. It may be coincidence but at least one other person reported something similar yesterday.

Re: internet problems

marionh — Tue, 08 Apr 2014 13:35:46 GMT

Hi sineadjones,

I remember something like this happening earlier as well. Have you requested Vodafone to move your number over to Vodafone - have you had any contact with them recently??

48 received a request from Vodafone to move your number to them - that's why your 48 account is showing as deactivated.

If you have not authorised Vodafone to move your number, we can move it back to 48 for you, let us know? You can reply here or send me a Private Message if you prefer.

Re: internet problems

Anon — Tue, 08 Apr 2014 14:20:25 GMT

My internet has started to work now... but my account still says deactivated. .... so that would be great if you could move my number over for me please and thanks.

Re: internet problems

marionh — Tue, 08 Apr 2014 15:00:38 GMT

Ok, I've sent you some more info via PM. Hang in there!