topic Re: Cant top up in Other Help

Cant top up

mariank — Wed, 05 Feb 2014 17:50:24 GMT

Hi I cant top up my account, I try many times today. " your payment has not been accepted due to security limitation " what thats mean ? I also ring to my bank and everything is ok with my card. Thanks

Re: Cant top up

dalyer — Wed, 05 Feb 2014 18:01:15 GMT

You probably need to log a support query to get 48 to look into this for you:

How to get help

In the meantime you could topup by voucher and buy membership etc. by text:

How do I top up? Overview of the top-up payment op...

How do I buy stuff by text?

Hope this helps.

Re: Cant top up

mariank — Wed, 05 Feb 2014 18:07:05 GMT

How to get this voucher ? I cant top up by text because my balance is 2 euros

Re: Cant top up

dalyer — Wed, 05 Feb 2014 18:30:37 GMT

Read the link that I posted above - it explains how to topup by voucher.

Re: Cant top up

mariank — Wed, 05 Feb 2014 19:46:07 GMT

Thanks very much

Re: Cant top up

dalyer — Wed, 05 Feb 2014 21:07:27 GMT

Did topup by voucher and buying stuff by text work for the moment?

Assuming it did you should log a support query about the card payment problem. A few people have reported this and I don't understand why it happens - assuming it's not a 3-D Secure (http://en.wikipedia.org/wiki/3-D_Secure) verification issue, the card is an Irish or UK one and the details have been entered correctly.

Hope this helps.

Re: Cant top up

dalyer — Mon, 24 Mar 2014 12:08:52 GMT

Update on this. Irish and UK cards are accepted by 48.

And now cards from France, Spain, Germany, United States and Italy are also accepted for payments of up to €20.