topic Re: Not receiving texts in Other Help

Not receiving texts

ciara_l8 — Sat, 22 Mar 2014 10:38:33 GMT

Hi, I don't seem to be receiving some texts on my phone. The texts show up as sent on the senders phone but I don't receive them. This has happened a number of times with different people where sometimes their text comes through and sometimes it doesn't. Can anyone help with this issue!?

Re: Not receiving texts

dalyer — Sat, 22 Mar 2014 13:31:40 GMT

If this affects all incoming texts then check that your phone's text memory/storage is not full - e.g. delete some texts in your inbox.

If it only affects some incoming texts you should log a support request to ask 48 support to look into this for you.

How to get help

Hope this helps.

Re: Not receiving texts

Anon — Sat, 22 Mar 2014 20:11:51 GMT

Have you tried restarting your phone, and removing your SIM card?

Also, are you able to send texts alright?

Re: Not receiving texts

ciara_l8 — Sun, 23 Mar 2014 08:56:46 GMT

Hi, thanks for your suggestions. It only happens with some texts and not others, which is the strange part. My mail box defo isn't full and I've tried restarting my phone too. I've sent an email to 48 support, so hopefully they can help!