topic Membership up, only 48months domain, Visa Debit useless because no access to verifying site! in Other Help

Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

padyjoe — Sat, 22 Mar 2014 10:10:37 GMT

I've an annoying problem, happening not the first time. My membership is up but I can browse the 48months.ie domain which is a good thing because I can top up. But wait, cannot do that because before completing the purchase that stupid verified by Visa screen wants to come up which is outside domain so I get stuck there. Many of us have Visa Debit cards now, I suprised that 48months hasn't thought this through, in the top up process the browser should be allowed access that domain which requires the debit card pin. I've no other bank card, the only option now, to get internet somewhere else. Real pain in the neck!!!!

Or is the error in my system?

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

dalyer — Sat, 22 Mar 2014 13:32:37 GMT

Verified by VISA is a security feature of your card provided by your bank and VISA. It's not 48's prerogative to avoid using this if it's enabled on your card. Note also that you don't enter your card PIN into the verified by VISA - you enter the verified by VISA password that you previously set up.

I'm not sure how/why you can browse to 48 but not other sites. Maybe log a support request to ask 48 support about this?

How to get help

By the way there is another option for topping up - voucher:

How do I top up? Overview of the top-up payment op...

Hope this helps.

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

padyjoe — Tue, 25 Mar 2014 12:04:29 GMT

Just in plain english: once membership up, data allowance is up too, so you're cut off internet bar 48months website which is a good thing because one can log in their accounts, top up, etc. My problems is verified by Visa: (I'm very much aware it's an 8 character password linked to my card, it has nothing to do with the sim card 4 character pin!), the password page is from securesite.co.uk or tsos.arcot, can't really remember. Here comes the important bit: I initiate the top up on 48months domain(with membership, internet, everything expired), then it'd load the password page which from the before mentioned domain(this is not free but still no internet allowance) but it fails because it's outside of 48months domain, not free to browse. Catch 22. If the veryfiing page was hosted on 48months I had no problems because it's inside domain so free to browse any time.

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

dalyer — Tue, 25 Mar 2014 12:16:09 GMT

I understand the issue.

You should contact 48 support about it to see what they say.

I don't think that the verified by VISA page can be hosted by 48 - my understanding is that it's deliberately an external/independent/secure/trusted site in order to do the verification.

http://en.wikipedia.org/wiki/3-D_Secure

A transaction using Verified-by-Visa or SecureCode will initiate a redirection to the website of the card issuing bank to authorize the transaction. Each issuer could use any kind of authentication method (the protocol does not cover this) but typically, a password-based method is used, so to effectively buy on the Internet means using a password tied to the card. The Verified-by-Visa protocol recommends the bank's verification page to load in an inline frame session. In this way, the bank's systems can be held responsible for most security breaches. Today, with the ease of sending white-listed text messages from registered bank senders, it is easy to send a one-time password as part of an SMS text message to users' mobile phones and emails for authentication, at least during enrollment and for forgotten passwords.

Your first post mentioned "PIN" in connection with the verified by VISA page/site - that's why I clarified that this page/site does not look for the card PIN but the verified by VISA password which is separate.

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

marionh — Wed, 16 Apr 2014 16:38:07 GMT

Hi @padyjoe and all,

Just letting you know I've passed this on to 48 who are looking into the issue. Thanks for the feedback - very useful.

If you save a card on your account once, you won't be asked to verify it again and should therefore be able to complete the transaction all in one go under the free 48 access afterwards.

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

dbestevar — Thu, 24 Jul 2014 02:00:24 GMT

Had the same problem today

If there is any 48 admin browsing the form, the site being blocked (at least for my card) is https://tsys.arcot.com, so that seems to be the one to let through to avoid this issue.

Seems kinda wierd to bite the hand that feeds you in all...

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

dalyer — Thu, 24 Jul 2014 07:21:30 GMT

Are you doing this on the phone with no data allowance left? If so then it's a known issue and you need to use wifi or a computer to do the payment/purchase. It's the "verified by visa" page which cannot be accessed. With no data allowance only 48 pages can be accessed over the carrier data connection.

Hope this helps.

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

marionh — Mon, 28 Jul 2014 11:33:11 GMT

@dbestevar Thanks for the link - I will pass on to 48 in case it helps as they are looking into the issue. Hopefully the options that dalyer mentioned will be of help in the meantime!

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

dalyer — Mon, 28 Jul 2014 11:43:14 GMT

https://tsys.arcot.com/ is the 3-D Secure/Verified by VISA site.

On 48 when you have no data allowance left and are on carrier data (not wifi) you can only browse 48 pages.

The payment process may try to redirect to the Verified by VISA site/page and when on carrier data with no data allowance this access will be blocked.

I reckon that's what's happening here.

Hope this helps.

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

marionh — Tue, 29 Jul 2014 09:29:04 GMT

That's right. It's quite complicated also as different cards and banks can use different URLs for the verification, so it's not just one url to look at. We are working with our tech partners to look for a solution at the moment. I understand the frustration - hang in there! Will give some more info when a solution is found.

Re: Membership up, only 48months domain, Visa Debit useless because no access to verifying site!

dbestevar — Sat, 02 Aug 2014 22:52:40 GMT

Thanks for looking into this. It would really help if it was sorted out.

Sometimes, it isn't always easy to locate/ get to different internet access/ a shop to renew the membership, so it would be handy if I could use the phone to topup.

I understand now though how complicated it is on your side with the different cards etc.

Hopefully a solution can be found though to make the process of accessing these types of sites easier for all of us.

Thanks

Re: Membership up, only 48months domain, Visa Debit useless

Anon — Sat, 11 Jun 2016 18:25:38 GMT

I also am having this problem, what is really annoying is that it is needless. Either get rid of the extra security step or allow access to the necessary url when out of contract. As for it being a requirement of visa why is it also happening with mastercard? I have never had to deal with Verified by visa on any site originating outside of Ireland and have only come across it with 3 or 4 Irish sites. Not everyone has regular access to a shop selling 48 credit.

Re: Membership up, only 48months domain, Visa Debit useless

dalyer — Sat, 11 Jun 2016 20:10:27 GMT

You should contact 48 support and ask them if they can do something about this:

http://community.48months.ie/t5/Need-Help/How-to-get-help/td-p/4038/jump-to/first-unread-message

Hope this helps.

Re: Membership up, only 48months domain, Visa Debit useless

dalyer — Sat, 11 Jun 2016 20:17:03 GMT

Also according to an earlier post...

"If you save a card on your account once, you won't be asked to verify it again and should therefore be able to complete the transaction all in one go under the free 48 access afterwards."

If that is correct then just do your first topup/payment when you have full data access or on a computer and you will go through the verified by visa or equivalent security check but thereafter you won't have to do this and payments/topups should work fully via the 48 site and so should work even when you have no data allowance left.

Hope this helps.

Re: Membership up, only 48months domain, Visa Debit useless

dalyer — Sun, 12 Jun 2016 09:01:26 GMT

Did that help at all?