topic Re: can't send messages in Other Help

can't send messages

Anon — Fri, 14 Jun 2013 18:26:03 GMT

Can't send messages and can receive messages and I topped up by ten euro and It comes up network out of order anyone no how to fix it

Re: can't send messages

dalyer — Fri, 14 Jun 2013 22:05:40 GMT

What does your online account say about your membership status, expiry date and calls/texts/data/credit balances?

Remember that topping up (your credit balance) is not the same thing as buying membership:

http://community.48months.ie/t5/Need-Help/How-do-I-top-up-Overview-of-the-top-up-payment-options/m-p/120#U120

Did sending texts work before this? If so when did it stop working and did anything change to cause this?

Is your SMSC configured correctly? I guess so if you can receive texts even if you cannot send them:

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Problems-sending-a-text/ta-p/990

Can you make calls? If not then any chance that you breached the fair usage limits and got barred for the remainder of your current membership period?

http://48months.ie/boiler-plate/terms#18

You might need to log a support query to ask 48 for help with this:

http://help.48months.ie/requests/new

Hope this helps.

Re: can't send messages

Anon — Sat, 15 Jun 2013 10:41:06 GMT

I topped up by 10 euro and it say that I haved paid my membership , before I topped up it still didn't work

Re: can't send messages

dalyer — Sat, 15 Jun 2013 13:20:00 GMT

OK - I guess you'll probably need to log a support request to ask 48 for help with this as I mentioned above.

Hope this helps.