topic Re: Top up in Other Help

Top up

Anon — Sat, 15 Feb 2014 12:03:52 GMT

I have been charged twice for topping up only topped up once for 10euro and 20euro has been taken out of my account

Re: Top up

1amcn — Sat, 15 Feb 2014 12:35:20 GMT

Hi liadhsmells

Is the €20 reflected in your 48 online balance? Can you please check this and post back.

Re: Top up

Anon — Tue, 04 Mar 2014 11:08:38 GMT

Could you add it on for next month so I don't lose €10 please Guido membership

Re: Top up

dalyer — Tue, 04 Mar 2014 11:27:05 GMT

If you inadvertently bought two memberships then the second one will have stacked to kick in when your current one expires. Your online account should clarify the status of you membership and expiry dates - i.e. for your current membership and, if applicable, your next/stacked one. If you bought more than one membership then you don't lose out.

If you inadvertently topped up your credit balance then the total amount should be on your account so you don't lose out in that case either.

If neither of these applies then please explain what the story/problem is. You may also need to contact 48 support if you think that there was some topup/payment mistake on their side that needs to be investigated/rectified.

How to get help

Please clarify what your online account says about your current and, if applicable, next/stacked memberships and expiry dates. Also check your My History link to see the online record of payments/purchases.

Hope this helps.

Re: Top up

Anon — Tue, 04 Mar 2014 13:39:20 GMT

It say my current member will run out tomorrow! It should run out on the 5th of April if it is carried over !

Re: Top up

dalyer — Tue, 04 Mar 2014 13:58:26 GMT

Does it list a "next" membership?

What transactions does the My History link list?

Did €20 rather than €10 definitely get charged to your card?

If there is a payment issue here then you should contact 48 support as I suggested above.

Hope this helps.

Re: Top up

Anon — Sun, 09 Mar 2014 03:42:37 GMT

Hi I topped up the don. It said successful. It will take a while. It hasn't gone through. Plus it's saying my email doesn't exist. I'm bot sure if it does. My brother made it up I think. I have an existing email but it won't allow me to use it because I used it for a different sim. I'm not using that old account any more.

Re: Top up

1amcn — Sun, 09 Mar 2014 08:48:48 GMT

Hi Oisincarter90

The email address is needed to establish you are contactable etc.

Providing a fake email while attempting to register & set up another 48 account will result in your prediciment.

Email Accounts are so easy to set up... Gmail for example, if you have an existing Gmail account, there's little to suggest you can't create another similar Gmail address, as back up.

In most cases, it's advisable to have more than one email address, Anyway, I do.

Afraid due to the nature of the issue, (Your Account) you will need to log a 48 Support Ticket & take it from there.

Click below:

http://help.48months.ie/requests/new

🙂

Re: Top up

yasiriqbal — Sun, 01 Mar 2015 15:41:19 GMT

I have topped twice by mistakenly so please can you refund me back €20 or forward to next month please

Re: Top up

Anon — Sun, 01 Mar 2015 15:47:01 GMT

hi yasiriqbal,

you'll need to speak with tech support to fix that.
please use the link below in my signature to raise a ticket

Re: Top up

dalyer — Sun, 01 Mar 2015 23:39:58 GMT

@yasiriqbal wrote:
I have topped twice by mistakenly so please can you refund me back €20 or forward to next month please

If you mean that you bought two €20 memberships then the second one automatically stacks/queues to kick in once the first one has run its course so you don't have to do anything in that case. But if you want a refund of any unused memberships then you need to contact support as mentioned above:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.