topic Re: when I ring sometime it won't connect the call in Other Help

when I ring sometime it won't connect the call

xxchrisxx18 — Wed, 05 Mar 2014 09:56:47 GMT

I switched to 48 about a week ago and so far so good great network only problem is that when I ring someone sometimes it won't connect it goes to the calling screen but never makes the dial tone or connection tone or any noise at all and I havta turn the phone off and on and sometimes even that won't fix it is it just a a network problem or is there something wrong with my sim or phone never happened on any other provider tho any help would be appreciated Thanks

Regards

Chris

Re: when I ring sometime it won't connect the call

dalyer — Wed, 05 Mar 2014 10:32:32 GMT

Obviously that should not happen. You should probably log a support call to get 48 support to look into this for you in case it's a problem on the network side. I'm not sure that anybody here on the forum will be able to help that much unfortunately...

How to get help

Hope this helps.

Re: when I ring sometime it won't connect the call

1amcn — Wed, 05 Mar 2014 11:17:32 GMT

Just to Add...

This has happened a few times to myself... & it's popped up on the forum once or twice too...

There is a connection delay, but it should Still connect, all be it - much longer than acceptable.

In the meantime-while waiting for 48 Assistance, see if (in time) it will connect and the diall tone becomes evident, or, if it just times out.

🙂