topic Re: unable to use membership in Other Help

unable to use membership

Anon — Fri, 28 Feb 2014 16:35:05 GMT

I renewed by membership over 4 hours ago. When will I be able to make calls and use my internet???

Re: unable to use membership

1amcn — Fri, 28 Feb 2014 16:38:16 GMT

Hi ardit2013

What date did/will your membership expire on?

Can you check your online account & post back please...

🙂

Re: unable to use membership

Anon — Fri, 28 Feb 2014 18:52:02 GMT

Membership due to expire tomorrow but received a text from 48 today saying my internet data was almost reached so brought another €20 Don

Re: unable to use membership

dalyer — Fri, 28 Feb 2014 18:55:37 GMT

That means that the new Don membership will kick in when your current one has expired tomorrow at midnight.

Membership always runs its monthly course and buying a new one doesn't prematurely terminate a current one. It stacks instead.

You get the benefit of the new membership allowances when that membership kicks in.

Does that clarify things for you?

Re: unable to use membership

Anon — Sat, 01 Mar 2014 11:06:11 GMT

Payed membership but no service and no bars. They told me to try and put SIM card in other phone I did and nothing.

Re: unable to use membership

1amcn — Sat, 01 Mar 2014 11:25:19 GMT

Hi ruck10

So you've aready logged a Support ticket already... & one of the care crew told you to check the Sim card?

Was the Sim working until you renewed Membership?

Did it just spontaneously stop functioning?

Is your APN Correct/in Place?

I gather that your Membership is currently Active... can you post the status here (Start/Expiry) just to double check...

Did you have Data Roaming enabled when trying to get signal? (Required)

🙂