topic Re: Feature/enhancement requests thread in Other Help

Feature/enhancement requests thread

dalyer — Tue, 27 May 2014 09:25:56 GMT

Some ideas for new feature/enhancements - maybe others would like to add their own to this thread?

And yes - I know that some new features might be cost prohibitive...

Webtexts - already covered here: Webtext
Optional automatic renewal of membership - e.g. you opt in or out of your membership being renewed automatically each month just before your current one expires.
Expiry date of all add-ons clearly stated on My 48 account page - at the moment this info is not available for data add-ons but I think it's there for all others

Edit 20140123
Suggested here - some form of interactive/chat style support or something that is more immediate than the current process for dealing with support issues. More proactive involvement by 48 support staff on the forum might also help in this context.

Edit 20140304
Ability to buy all membership types as a gift in the Gift shop. At the moment you cannot gift the old Standard (all calls + texts for €10) membership to those who qualify (those who were members before 5th March 2013).
Ability to pay for gifts from topup credit - as far as I can see this is not possible at the moment and gifts must be paid for by card or voucher?
List all transactions in the My History section of the My 48 online account. At the moment some transactions do not seem to be listed here - e.g. membership/add-on purchases transacted by sending a keyword to 1745 are not listed.
Allow editing of posts in the mobile view of the forum. At the moment this does not seem to be possible.
Allow topups by text or via the 48 SIM Toolkit installed on some (or all?) phones. E.g. text "topup10" to 1745 to topup by €10 from the stored card. Maybe this is not feasible for security reasons though? The SIM Toolkit also offers the option to topup but it does not work.
Make pushing of internet/data/MMS settings to devices more seamless. This is the perennial one that seems to cause a lot of people a lot of problems even now that the online Tweakker configurator and other options for configuring settings are available. So anything else that can be done to simplify it would help. In my experience the text that arrives after reinstalling/resetting/registering a phone/SIM saying that the settings will be sent has never worked on any phone that I have used so just confuses people.

Edit 20140415
More than 100 bundled texts on the Mitch membership. See here.
Better support for free/low cost numbers. 1850 numbers are 50c per call right now so maybe not "low cost"? 1890 numbers are 50c per min so definitely not low cost and not covered by bundled landline mins. ~~The cost of calling new low cost (free?) 0761 public service numbers is not clear - I think it may be 50c per call or min?~~ Edit 20140527: 0761 numbers are now charged from your membership/add-on bundled landline minutes allowance.
Membership/add-on option for "unlimited" landline calls. See here.

Edit 20140416
Even with no data package/allowance left allow access to all 48 website features via carrier data (not just wifi) including credit card transactions which may redirect to third party sites... See here.

Re: Feature/enhancement requests thread

Anon — Thu, 23 Jan 2014 09:27:56 GMT

International sms bundles would be nice.

Re: Feature/enhancement requests thread

marionh — Fri, 31 Jan 2014 10:36:20 GMT

Thanks for the suggestions and feedback guys. They've been passed on to the 48 team who are looking into them. When they have an update regarding any of these, we'll post it in this thread.

Re: Feature/enhancement requests thread

Anon — Mon, 10 Feb 2014 16:39:56 GMT

I make quite a sizable amount of landline calls, Would ye think about adding a new membership with unlimited landline calls as well as unlimited mobile cals and texts. Lycamobile are doing this at quite an attractive price!!!

Re: Feature/enhancement requests thread

Anon — Wed, 19 Feb 2014 17:29:53 GMT

I am happy with 99% of the great service .. I don't want frills as that will only increas the cost.

What I would love is a better way of dealing with 1890 numbers. It is a source of constant problems with me because any time I have to call a customer support or customer service they inevitably use a 1890 number and for the umpteenth time 10 minutes ago I was cut off after going through a long description with a company ... now I can't call them again until I can add credit and will have to do the same again ......

It is a right royal pain.

Re: Feature/enhancement requests thread

dalyer — Wed, 19 Feb 2014 17:30:29 GMT

In case it's of any help to you or others in this situation...

http://www.saynoto1890.com/

Hope this helps.

Re: Feature/enhancement requests thread

marionh — Mon, 24 Feb 2014 17:16:51 GMT

@saoir wrote:

What I would love is a better way of dealing with 1890 numbers.

I get your frustration. Did you have any ideas in mind on better ways of dealing with these? We're always looking for different ways of doing things so anything that comes to mind, pop it in and I'll forward to 48.

And dalyer, thanks for the link, very useful. 🙂

Re: Feature/enhancement requests thread

dalyer — Mon, 24 Feb 2014 17:20:07 GMT

Make them 50c per call like 1850 and not 50c per min?

Re: Feature/enhancement requests thread

dalyer — Tue, 04 Mar 2014 11:50:10 GMT

I've edited the first post again to add a few more issues that I have noticed...

Re: Feature/enhancement requests thread

dalyer — Tue, 15 Apr 2014 10:22:41 GMT

Somebody else is requesting more SMS texts on the Mitch membership here:

http://community.48months.ie/t5/The-Newsroom/The-Mitch-is-here-to-stay/m-p/23851#M135

Re: Feature/enhancement requests thread

jackleonard — Tue, 15 Apr 2014 12:53:10 GMT

Yes,

I would love more texts on 'The Mitch' plan.

My life orientates around the internet, I couldn't use it more, I use Viber and Whatsapp for everything, but I would still text, as a lot of my friends/family still don't use viber/whatsapp I think the Mitch is excellent however it seemed to me that it's 'just' a data plan, I think that 100 texts is very tight, most plans that 48 offer, offer unlimited texts (with fair usage)

I would really really appreciate more texts, I think a fair amount would be 300+ (300-500)

I love 48 and I can assure you it's the best mobile network, I have ever been on. Bit I do feel that the Mitch plan needs some rethinking in terms of texts.

Re: Feature/enhancement requests thread

Anon — Tue, 15 Apr 2014 14:26:52 GMT

I personally cannot fathom how anyone could use 15Gb of internet on their phone. This plan seems extraordinarily good value.

Re: Feature/enhancement requests thread

jackleonard — Tue, 15 Apr 2014 14:28:26 GMT

Oh it's undoubtedly excellent value! Infact if be thrilled with say 10gb Mobile Data, Unlimited free texts (fair usage) and 50 mins calls

Re: Feature/enhancement requests thread

Anon — Tue, 15 Apr 2014 14:32:19 GMT

These are the only ones I feel have serious merit imho.

Re: Feature/enhancement requests thread

dalyer — Tue, 15 Apr 2014 14:52:28 GMT

Don't know how you can't rate #10 given the ongoing problems that so many people have getting the correct internet settings on their phones when on 48. I reckon that about half of all queries here related to this sole topic...

Re: Feature/enhancement requests thread

Anon — Tue, 15 Apr 2014 15:08:58 GMT

Because I do not see it as a 'feature' request. It's solely a technical issue for 48 to sort.

Re: Feature/enhancement requests thread

jackleonard — Tue, 15 Apr 2014 15:18:43 GMT

What's this 1, 3, 4, 7 about? Is my feature request not valid?

Re: Feature/enhancement requests thread

dalyer — Tue, 15 Apr 2014 15:33:06 GMT

@jackleonard wrote:
What's this 1, 3, 4, 7 about? Is my feature request not valid?

References to bullet points in the first post:

http://community.48months.ie/t5/Need-Help/Feature-enhancement-requests-thread/m-p/19223#M5784

Nobody other than saoir is saying that your feature request is not valid.

More to the point nobody from 48 is giving an opinion on any of the feature requests/issues mentioned in the first post at all...

Whether the "internet settings" issue is classified as a feature request, enhancement request or technical issue/bug is irrelevant or just semantics - what's clear is that it's definitely a problem for enough people enough of the time to merit improvement.

Re: Feature/enhancement requests thread

marionh — Wed, 16 Apr 2014 12:06:30 GMT

Thanks for the discussion and ideas - will pass on to the 48 team. 🙂

Re: Feature/enhancement requests thread

Anon — Sat, 05 Jul 2014 15:51:26 GMT

1890 Numbers.

Marion wrote: "I get your frustration. Did you have any ideas in mind on better ways of dealing with these? We're always looking for different ways of doing things so anything that comes to mind, pop it in and I'll forward to 48. "

Unfortunately I realise that 48 has no power in this sector and cannot change the costs associated with 1890 numbers.

However what about if 48 took an interest in or joined with "http://www.saynoto1890.com/" ?

Then you could build a far more comprehensive and usable database of alternative numbers, and bring it into the 48 web site and app tent .... This would also help push companies to abandon this profiteering tool.