topic Moving Number From O2 in Other Help

Moving Number From O2

robotross — Tue, 18 Feb 2014 14:34:07 GMT

Hi. I went through the process of porting my number from O2 billpay. It hasn't been 2 hours yet but I was given an 089 number in the meantime. I'm just wondering if that's standard and if the number will change to my old number once the porting request goes through? Thanks

Re: Moving Number From O2

dalyer — Tue, 18 Feb 2014 15:09:17 GMT

It's normal to get an 089 number with a new 48 SIM.

However if your number is porting then I think it should say so when you log into your online account.

If it doesn't say this but lists the 089 number then there may be an issue.

If this is the case or if it takes more than 2 hours you should log a support query to get 48 support to assist:

How do I keep my old number?

Hope this helps.

Re: Moving Number From O2

robotross — Tue, 18 Feb 2014 15:20:13 GMT

Cool. I went through the porting process again and it now says "transfer in progress" so hopefully that should sort it. Thanks for your help.

Re: Moving Number From O2

dalyer — Tue, 18 Feb 2014 18:47:27 GMT

Great - hope you get sorted soon.