topic Re: new sim. new phone in Other Help

new sim. new phone

Anon — Sat, 15 Feb 2014 09:29:14 GMT

I got an xperia z, settings for xperia phones on this won't work, I also had to order a smaller sim card and it won't register online. My phone is unlocked and when searching networks it comes up 48 2g and 48 3g, is there different setting's for this type of phone

Re: new sim. new phone

dalyer — Sat, 15 Feb 2014 10:19:47 GMT

If you wanted a smaller SIM card to replace your current one but still on the same account/membership/number etc. then you don't register the new smaller SIM - you have to contact 48 support to get them to switch your account over to the new SIM. See here:

All you need to know about SIMs

To configure the internet settings try all of the steps here:

http://community.48months.ie/t5/Need-Help/Samsung-Galaxy-phones-internet-settings/m-p/13363#M4013

There are not different settings for 2G and 3G.

Hope this helps.

Re: new sim. new phone

Anon — Sat, 15 Feb 2014 16:19:10 GMT

What if it's a 4G network

Re: new sim. new phone

1amcn — Sat, 15 Feb 2014 17:10:26 GMT

Huh?

I would assume by your post above, it's not 48 your query is related to...

48 is not running 4G...when 02 run 4G, 48 will also.

If your query refers to a 4G enabled Handset however - installing a 3G Sim in a 4G enabled handset is ~~fine~~ simply that... (3G)

If you wish to elaborate more perhaps somone can reply with more certinty...

Re: new sim. new phone

Anon — Sat, 15 Feb 2014 19:22:25 GMT

Ok So I downloaded the Apn App.

Put in all the setting details, but it still cant send messages or call people.it says on mobile settings i am registered to 48 but phone not working

Re: new sim. new phone

1amcn — Sat, 15 Feb 2014 19:40:02 GMT

Hi again

Have you any signal bars showing on screen?

Have you performed a power cycle?

Have you Data Roaming enabled?

Have you purchased membership?

Can other's call/text you?

Also - Have a peep at this Guide in the link below...

http://community.48months.ie/t5/Most-Popular-Questions/Why-can-t-I-call-or-text/td-p/28/jump-to/first-unread-message

http://community.48months.ie/t5/Most-Popular-Questions/All-you-need-to-know-about-SIMs/m-p/15523#

Run through the Troubleshooter & hopefully you'll be up & running soon, if not post back!

Re: new sim. new phone

Anon — Sat, 15 Feb 2014 20:12:54 GMT

I Have a full bar of reception but it says no service.. when I go into network operators it says im registered on 48. I have my membership paid. I always had this number I just ordered a new sim for my phone as needed smaller sim card. I went through and registered the sim and added all the settings, I downlaoded the apn app, added those details and still nothing, I cant receive or call , cant send or receive messages. I can only use wifi

Re: new sim. new phone

1amcn — Sat, 15 Feb 2014 22:04:35 GMT

Hi again

What number is listed on your 48 account page?

Just wondering did you order your sim...

Here? http://www.48months.ie/help/losthandset

Or a Free Sim on the homepage?

🙂

Re: new sim. new phone

dalyer — Sat, 15 Feb 2014 22:40:02 GMT

Can you confirm that you have data roaming enabled?

Re: new sim. new phone

dalyer — Sat, 15 Feb 2014 22:42:04 GMT

If you registered the new SIM rather than getting 48 support to port your existing number/account over to it then I suspect that you got a new account/number etc. I think that's what 1amcn is getting at above too.

Re: new sim. new phone

Anon — Sun, 16 Feb 2014 15:14:35 GMT

None of above, data roaming enabled, new sim was ordered proper way.sim will work in other phone's that have 48 network. Just not in my new unlocked phone

Re: new sim. new phone

1amcn — Sun, 16 Feb 2014 15:44:47 GMT

Hi again.

The only thing I can think of (bar a locked handset) that can cause this is The APN being incorrect, especially as you mentioned the sim works on another handset.

I would suggest a blitz through APN setting's again, restart & try again.

If it doesn't work, time to contact support.

http://www.48months.ie/help/ask-agent

Re: new sim. new phone

Anon — Sun, 16 Feb 2014 15:51:33 GMT

The app settings keep changing. I think they are incorrect for the phone..

Re: new sim. new phone

1amcn — Sun, 16 Feb 2014 15:54:07 GMT

Sounds like thats the case alright...

Re: new sim. new phone

dalyer — Sun, 16 Feb 2014 21:29:25 GMT

@chicknoray wrote:
The app settings keep changing.

What do you mean by this?

What app?
Or did you mean APN?

In which case how/when are they changing?