topic Re: CD only helpful to a point. in Other Help

CD only helpful to a point.

Anon — Wed, 12 Feb 2014 10:37:18 GMT

Ticket Number 357727. I raised that question on Saturday. Got a response on Saturday evening which I, in turn, responded to. A few messages back and forth between myself and Emmet on Sunday but nothing since. I asked was somebody looking at my query on Monday and again on Tuesday but nothing.

I really don't want to switch providers as yere plans a're second to none but I will if this issue isn't resolved today.

P

Re: CD only helpful to a point.

dalyer — Wed, 12 Feb 2014 11:02:13 GMT

For what it's worth this is what 48 state with regard to support request response times...

How to get help

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6 business hours,

if you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.

Not that this is much consolation if your problem remains unsolved ! 😞

Is there any point in posting details of your problem here in case anybody on the forum can help quicker?

Hope this helps.

P.S. I don't understand "CD only helpful to a point"?!?

Re: CD only helpful to a point.

Anon — Wed, 12 Feb 2014 12:51:39 GMT

**bleep** autocorrect. I put in CS and it replaced it with CD. CS is Customer Support btw

Re: CD only helpful to a point.

dalyer — Wed, 12 Feb 2014 12:53:49 GMT

OK - thanks.

Any point in posting your problem here in case anybody on the forum can offer any suggestions?

Hope this helps.

Re: CD only helpful to a point.

Anon — Wed, 12 Feb 2014 17:16:30 GMT

I wouldn't think so. The tech team are supposedly looking at this since Sunday. But here goes anyway. I was with 48. Got a new phone which required a micro SIM. Requested it and got it. In the mean time decided to switch networks. Ported my number. Bit the treatment I got off the network.in the few days since was shocking so decided to move back. Got a PAYG SIM off the network as they now owned my number and wouldn't release.

At this point I registered my new micro SIM, thinking that I'd be able to port my number immediately but when I log in it says we are still activating your SIM. Oh yeah, reason I got a new number is because I'm setting up a small student business and want to look professional. 089's are frowned upon in business seemingly. So that was Friday night when I registered but it's still ongoing. Have raised a question on my ticket every day since ans still nothing. Think I'll just move network.

Re: CD only helpful to a point.

dalyer — Wed, 12 Feb 2014 18:36:17 GMT

Probably nothing that anybody here can do but the exact timeline of events above is a bit unclear to me so if you get a chance maybe you can clarify exactly what happened in what order... Thanks.