topic Re: number ported to 48 in Other Help

number ported to 48

Anon — Mon, 10 Feb 2014 16:57:35 GMT

i don t know how this it s work but i think one week it s too much just to have your number ported and work properly , i doing this last week on monday and still same problem , i can t send text or receive , and i can t receive any cals , what i can do is make calls and use internet and usualy i don t pay just for that , i receive and i reply to over 20 emails , and everybody ask same questions but nothing good for me , i was try 5 different phones , i try to forward my cals but nothing work , membership was paid in first day , and the very last change sim wich i activated today and SURPRISE !!! SAME PROBLEM!!! , and still nothing so my question is how many months you need guys to fix this problem , thank you

Re: number ported to 48

dalyer — Mon, 10 Feb 2014 17:02:24 GMT

What number is listed at the top of the page when you log into your online account?
The new 089 number or the number that you tried to port?
Have 48 support not been able to tell you if/why there is a delay in porting your old number?
Were you on a contract with the old operator and maybe owe them money so they won't release the number?

Re: number ported to 48

Anon — Mon, 10 Feb 2014 17:16:23 GMT

Hi the new number was displayed and it s still there , i don t know what the problem is anyway it s too much for anybody not just for me , was a prepay sim sim with old operator , and like i say before 48 support it s comming with same question not qits a solution ,i already say all my problems and what i try to do and nothing work so i think the problem it s not on my side ,thank you

ps. finaly a fast reply , THANK YOU

Re: number ported to 48

dalyer — Mon, 10 Feb 2014 17:35:42 GMT

OK - if it was a prepay SIM with the old operator then I don't think that there could be any way you owe them money to cause them to block the transfer. Normally if you submit a porting request and it gets held up you see a "porting/number transferring" message when you log into your account. The fact that you see the 089 number makes it sound like the porting request was never correctly submitted or was rejected or something?!? I don't know why 48 support cannot explain things better to you. It does seem to be a frustrating experience for you and some others when stuff like this happens. Did you definitely get the porting security code to the old number/SIM in order to complete the porting request form submission? Sorry I can't really do anything for you other than ask all these questions. Just to clarify I am not 48 staff...

Hope this helps.

Re: number ported to 48

Anon — Mon, 10 Feb 2014 17:41:26 GMT

Hi Kudo I know your not 48 staff that why you reply so fast , I don t know why thei don t have a sollution yes maybe thei don t care and they care just about money and thats it will see anyway when and if thei fix this byt untill now I am very disappointed about thei customer care

Thank you for your reply

Re: number ported to 48

dalyer — Tue, 11 Feb 2014 11:44:36 GMT

I'm "dalyer" not "kudo".

Any update on your problem?

Re: number ported to 48

Anon — Tue, 11 Feb 2014 11:51:12 GMT

hi dalyer sorry for that ( i owe you a cofee then ) , no no answer from sat or sunday nothing from them , i will wait 1-2 days more and if they not fix my problem i will leave from this network because it s too much already this it s no respect for customers and i still keep my words THEY CARE ABOUT MONEY NOT ABOUT OUR PROBLEMS , THATS WHAT I SEE , maybe i am wrong but thats what i think , thank you

Re: number ported to 48

Anon — Tue, 11 Feb 2014 18:28:51 GMT

Hi there! Please keep us updated with your issue and let us know how you get on!

Re: number ported to 48

Anon — Tue, 11 Feb 2014 21:34:29 GMT

Hi , until now nothing , from sunday no sign from anybody , i don t know what s the story , hope sombody contact me tomorow , if not i will try some legals ways to see what s happen , thank you

Re: number ported to 48

dalyer — Tue, 11 Feb 2014 22:07:30 GMT

@rautatea wrote:
Hi , until now nothing , from sunday no sign from anybody , i don t know what s the story , hope sombody contact me tomorow , if not i will try some legals ways to see what s happen , thank you

I'm not sure if/how that fits in with this but obviously it's far from ideal that your problem has not been sorted out at this stage...

How to get help

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6 business hours,

if you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.

Re: number ported to 48

Anon — Tue, 11 Feb 2014 22:28:35 GMT

hi thank you for let me know , but.... from last email receive from customer care it s more then 48 hours , and from the moment when i let them know about my problem it s more then a week so how long it s going to take , do you ever think guys we are in 2014 not in 1990 and now our phone numbers it s somthing like water for us , so let s see i can t receive cals or send receive text from last monday 3.03.2014 and you say this can take 3-5 working days and i think it s already more then 5 working days , and i think when my member ship it s expire i can t make calls so i ask again it s this fair??? i don t want to be rude or impolite but i think this it s too much already ,

very Sorry if this comment looks rude

regards

Re: number ported to 48

dalyer — Tue, 11 Feb 2014 22:36:12 GMT

From what I can see you are being very measured and patient here and I don't know why the situation could not have been explained or sorted out quicker. Sorry I cannot be of more direct help here...

Re: number ported to 48

Anon — Tue, 11 Feb 2014 22:46:48 GMT

Hello again , i think i say that before why my problem it s not fix yet , money money money ... customers ...they can go back from where they come ...or somthing like that ...anyway i will wait untill tomorow and after i will see what i do , because it s not about 10-20 eu it s abot me and you and all comunity all customers this it s no respect for us , we not win that money at lotto we work for them so will see anyway what happen tomorow because i think i have to call at consumer protection to see what s happen , i still hope i don t need to do that

regards

Re: number ported to 48

Anon — Thu, 20 Feb 2014 16:47:45 GMT

so i was promise to keep you update ... untill now nothing fix and same questions every time , but the last reply was beatifull for real

so this was the best one , and was today:

Hi florin,

Thanks for getting back in touch.

No more tricky questions.

We have replaced your SIM so we know the SIM is not the problem. We have checked this out at network level so we know the network is not the problem.

We have ensured all diverts have been removed from the phone.

That only leaves one reason for the problem. A faulty phone."

just last monday thei give me an email everithing it s fix but SURPISE , SAME PROBLEM , I THINK THIS WILL BE NEVER FIX AND I JUST LOSS MY TIME AND MONEY , I KEEP MY WORD AND I SAY THEI CARE JUST ABOUT MONEY NOTHING ELSE AND IF YOU HAVE THE STANDARD OFFER THEI TO EVERITHING TO MAKE YOU TO LOSE THAT

Re: number ported to 48

dalyer — Thu, 20 Feb 2014 19:00:15 GMT

Maybe the problem is a faulty phone?

Or does it work with another SIM/network?

Re: number ported to 48

Anon — Thu, 20 Feb 2014 19:04:19 GMT

Like I already say before thei give me a new sim and all my phones it s factory unlock and 4 diferent phones can t have same problem so I don t think the problem it s on my side

Re: number ported to 48

CD2738 — Fri, 13 Oct 2023 11:00:47 GMT

I’m having the same problem 2 weeks on, number still porting,,,

Re: number ported to 48

dalyer — Fri, 13 Oct 2023 13:21:42 GMT

If it's taking that long then you need to contact 48 support as per the porting FAQ:

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

See the link in my signature below or email them at support@48months.zendesk.com