topic Re: top up in Other Help

top up

doncoyote — Mon, 03 Feb 2014 13:59:21 GMT

Can you help me please i payed my money into top up instead of membership and I can not make calls can you transfer it over please

Re: top up

1amcn — Mon, 03 Feb 2014 15:57:18 GMT

Hi doncyote

The process you describe is correct - you initally top-up your balance, then further that by selecting the membership of your choice and purchasing it, simply go to your my 48 page, and buy your membership if your balance has the relevent funds.

See the guide below:

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-do-I-buy-my-membership/ta-p/268

🙂

Re: top up

fefe — Tue, 04 Feb 2014 22:50:37 GMT

I've used up all my calls, I bought membership but it won't start till the 9 th .
So I bought €10 top up , will this allow me make calls until my march membership kicks in on the 9 th???

Re: top up

fefe — Tue, 04 Feb 2014 22:51:30 GMT

Re: top up

1amcn — Wed, 05 Feb 2014 00:24:26 GMT

Hi fefe

So your next membership begins on the 09/02/14...
If you purchased €10 top up today (04/02/14) -
Then that top up will be in your balance until a month expires, (from 04/02/14 to 04/03/14 @ 2359) - or until you use it up making calls/texts between times.

Your calls from your membership allowance should kick in on the 09/02/14 also.

See the price plan rules and guide by clicking the link below.

http://www.48months.ie/boiler-plate/price-plan-details

🙂

Re: top up

Anon — Wed, 05 Feb 2014 02:36:51 GMT

I have purchase top up logged in and tried to by free calls and texts. The proses frizzed the half way, what seem to be the problem?

Re: top up

dalyer — Wed, 05 Feb 2014 07:37:44 GMT

Fefe - if you have used up your calls allowances on your membership before the end of the membership month then you'll need to use your credit balance to buy calls top ups to tide you over until the 9th which is the earliest that a new membership can start on your account.

Hope this helps.

Re: top up

dalyer — Wed, 05 Feb 2014 07:40:18 GMT

Vanea - this might be the reason you had problems this morning?

http://community.48months.ie/t5/Techie-Updates/Complete-Planned-website-maintenance-5-00am-on-5th-February-2014/td-p/20019/jump-to/first-unread-message

Hope this helps.

Re: top up

stephenm4594 — Tue, 02 Apr 2024 18:59:23 GMT

Top up not show

Re: top up

dalyer — Tue, 02 Apr 2024 19:05:01 GMT

Seems odd to reply to a 10 year old thread!

You'll need to provide more details if you want assistance from the Community Forum.

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about your recent payment/purchase?

https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.