topic Re: Cant make calls in Other Help

Cant make calls

Anon — Fri, 31 Jan 2014 14:15:14 GMT

cant make calls at all can recieve, its not the phone as i can recieve calls and ive factory reset the phone, what happens when i make a call is that the phone literally goes to call ended and thats it cant sent texts either

Re: Cant make calls

dalyer — Fri, 31 Jan 2014 15:22:28 GMT

What does your online account say about your membership status and expiry date?

Please post these details.

If they look OK is there any chance that you breached the fair usage limits and got barred for the remainder of your current membership month?

Fair Use Policy/ Acceptable Use Policy

If necessary log a support query to ask 48 support for assistance:

How to get help

Hope this helps.

Re: Cant make calls

Anon — Fri, 31 Jan 2014 17:08:15 GMT

no i havent breached the fair usage policy, at all can recieve calls and texts and cant use data either

Re: Cant make calls

Anon — Fri, 31 Jan 2014 17:26:33 GMT

I apparently have breached there terms and conditions im now at the end of the rope... im ditching this network and like so many other unhappy 48'ers i will be leaving this sinking ship of rats in the morning, i now have to borrow a phone from my mam to use tonight (medical conidtion ) but 48 dont seem to consider this.

**My advice to any person who is thinking of joining 48 stay well clear of them****

Re: Cant make calls

assesoffire27 — Fri, 31 Jan 2014 17:51:34 GMT

How do you know that you breached the terms? Since today I can only receive calls. Can't do anything else. No communication from 48.

Re: Cant make calls

dalyer — Fri, 31 Jan 2014 18:14:23 GMT

Sorry you have hassle here but it must be noted that the fair usage limits are clearly set out in the terms and conditions which people agree to when joining 48. I also thought that anybody approaching the limits git a warning message (text or email or on the online 48 account?) before being barred? 48's membership based middle and terms and conditions may not suit everybody in which case another operator's package may suit better.

Re: Cant make calls

assesoffire27 — Fri, 31 Jan 2014 18:23:16 GMT

I have read the terms and I haven't breached them. I didn't receive any text or email or on the online 48 account.

I have no idea what is going on. I have sent them a message and am waiting on a response...

Re: Cant make calls

Anon — Fri, 31 Jan 2014 18:29:56 GMT

There is no way i breached it and have nearly half a gig of internet left on my subscription... i did not recieve a warning at all.... by email text or other, i will be moving in the morning, my mum has to do without a phone so i can be able to contact my dad in case of emergency.... i will be making sure local and national papers know about this and also the comreg people as well as i am making a fb page to see how many people are dissatisfed with 48 months...

Re: Cant make calls

assesoffire27 — Fri, 31 Jan 2014 19:25:43 GMT

I have made contact with support. They have replied with a list of standard questions which I have answered and returned. Hoping this is not a delay tactic as support ends at 8pm.

I wait...

Re: Cant make calls

dalyer — Fri, 31 Jan 2014 23:18:06 GMT

If anybody thinks that they have been unfairly barred for breaching the fair usage limits all I can suggest is to log a support request as above and ask 48 support about it. I'd be surprised if this happened incorrectly but mistakes can happen...

Re: Cant make calls

Anon — Mon, 03 Feb 2014 22:36:43 GMT

I recieved a warning via support ticket,

i NEVER recieved any form of notifiction about this wheter it be by text, e-mail or pidgeon. Im not happy at all about this and ive made progress in regard of media coverage and a formal written complaint is been submitted to comreg after speaking to them briefly on the phone today ( thank you three for coming to my aid with a phone and free calls and texts for a month ).

the comparsion in support and understanding bewteen the staff at three and the staff here is unreal, girls in the shop who dealt with me couldnt have been nice and assured me that they would not bar someones calls for breaching the fair usage policy...

Re: Cant make calls

chrislogue — Fri, 23 Jan 2015 20:30:59 GMT

Call barred coming up on my phone when I go to make a call my member ship is payed and this is going on now 3 days

Re: Cant make calls

chrislogue — Fri, 23 Jan 2015 20:31:29 GMT

Re: Cant make calls

dalyer — Fri, 23 Jan 2015 21:38:26 GMT

What exactly does your online account say about your membership status and expiry date and membership allowance balances?

What sort of number are you trying to call - e.g. landline, mobile, special number?

Can you receive calls?

Can you send/receive texts?

Hope this helps.