topic Re: usual 48 membership deal in Other Help

usual 48 membership deal

Anon — Tue, 04 Jun 2013 08:34:52 GMT

I want to revert back to the usual 48 membership deal of €10 but its not giving me the option. In a hurry the last time I topped I bought the guido which was the only one for €10 and I had never heard of a price structure change prior. What can I do?

Re: usual 48 membership deal

dalyer — Tue, 04 Jun 2013 09:03:57 GMT

When 48 introduced the new membership deals on March 5th they allowed those who were members before then to purchase the old Standard membership on condition that they never bought any membership other than Standard or VIP/Don thereafter. Anybody who bought one of the other memberships since then lost the right to buy Standard membership. I guess that this applies to you? People were emailed about these changes and the conditions on buying Standard membership at the time. You could try logging a support request to see if 48 can waive the rules and allow you to buy Standard again but I suspect that they may not as if they do it for one customer then they might have to do it for everybody thus rendering their rules pointless...

http://help.48months.ie/requests/new

Hope this helps.

Re: usual 48 membership deal

Anon — Tue, 04 Jun 2013 09:35:02 GMT

Cheers for info Dalyer as a long time 48 convert I find the information regarding the new price structure as at best disingenuous. At my last top up I was gifted my membership by a family member who wasn't given the option of the usual from her account to mine and wrongly assumed that the only €10 top up (the guido) was usual membership. I have taken your advice for a support request and subject to its reply will know whether I'll be remaining on the 48 network or changing back to the standard providers. In fact they appear to have gotten their acts together as regards pricing and are offering comparable if not more lucrative pricing plans. If nothing else I believe 48 has been a catalyst of this awakening so if I don't get a reasonable resolution I bid you a heartfelt thank you and adieu 48

Re: usual 48 membership deal

dalyer — Tue, 04 Jun 2013 09:47:16 GMT

@cocoroonto wrote:
Cheers for info Dalyer as a long time 48 convert I find the information regarding the new price structure as at best disingenuous.

Similar to all other users on the €20 VIP deal at the time I got this email before they introduced the new memberships on March 5th:

http://www.askaboutmoney.com/showpost.php?p=1313558&postcount=5

Users on the €10 Standard deal at the time got something similar.

The emails seemed clear enough to me. If you were a member before 5th March you could continue to purchase Standard membership but only if you continued to buy €10 Standard or €20 VIP/Don membership but not if you bought any one of the other memberships. Standard membership was not available to new customers joining on or after 5th March.

They also put this on the website to clarify matters with regard to the "legacy" plans:

http://www.48months.ie/boiler-plate/legacy-plans

Hope this helps.

Re: usual 48 membership deal

Anon — Tue, 04 Jun 2013 10:00:48 GMT

Yes that e-mail did do the rounds but nowhere does it stipulate - if mistakingly you purchase another price plan you will be locked out of your current price plan or usual membership. Also the fact that another person bought the price plan who unwittingly did not know the implications of the purchase only aggrieves me even further, she proclaims that the usual membership was not an option from her 48 account to mine.

Re: usual 48 membership deal

dalyer — Tue, 04 Jun 2013 10:03:51 GMT

Was there another email that clarified that? One way or another the condition was clear to me. Maybe it was from the old forum. I can't remember the details...

Anyway as I suggested above log a support request and make your views known to 48 directly. Maybe they can clarify or help...

Good luck.

Hope this helps.

Re: usual 48 membership deal

Anon — Tue, 04 Jun 2013 10:07:45 GMT

Already done Dalyer.

Thanks for info

Re: usual 48 membership deal

dalyer — Tue, 04 Jun 2013 10:27:59 GMT

I seem to recall at least one similar situation where person A bought the "wrong" membership as a gift for person B thereby disqualifying person B from ever buying Standard membership again. In that case I think that 48 fixed things so that Person B was not disqualified from buying Standard membership through no fault of their own. Maybe they can do something similar for you....

Good luck! 🙂

Re: usual 48 membership deal

Anon — Tue, 04 Jun 2013 11:19:42 GMT

Fingers crossed!!

I have logged a support request and am waiting for reply!!

Do they normally e mail or call? Have no membership at present so have no calls or messages 😞

Re: usual 48 membership deal

Anon — Tue, 04 Jun 2013 11:42:45 GMT

Hooray,
Staying with 48 it is, just got resolved with Greg from customer services.

Cheers guys for the help

Re: usual 48 membership deal

dalyer — Tue, 04 Jun 2013 11:45:17 GMT

Good stuff... 🙂

Re: usual 48 membership deal

dalyer — Mon, 15 Jul 2013 10:34:51 GMT

Good news... Seemingly this has changed now and anybody who was a member before March 5th 2013 can now purchase Standard membership even if they have since bought one of the other memberships in the meantime.

Re: usual 48 membership deal

lagunade — Wed, 13 Nov 2013 22:36:45 GMT

I got into this same situation but only due to the fact that I lost my SIM Card abroad, I hope it will best resolved amicabely.

Re: usual 48 membership deal

dalyer — Wed, 13 Nov 2013 22:44:49 GMT

@lagunade wrote:
I got into this same situation but only due to the fact that I lost my SIM Card abroad, I hope it will best resolved amicabely.

What do you mean?! What situation? Resolve what amicably?

Re: usual 48 membership deal

lagunade — Thu, 14 Nov 2013 00:18:55 GMT

I want to revert back to the usual 48 membership deal of €10 but its not giving me the option.I only requested a new SIM after the old one got lost and all hell broke loose...please solve this problem for me ....Greg, Ryan and everyone help me out here.....

Re: usual 48 membership deal

lagunade — Thu, 14 Nov 2013 00:20:59 GMT

@dalyer wrote:
@lagunade wrote:
I got into this same situation but only due to the fact that I lost my SIM Card abroad, I hope it will best resolved amicabely.
What do you mean?! What situation? Resolve what amicably?

Re: usual 48 membership deal

dalyer — Thu, 14 Nov 2013 00:44:14 GMT

Did you log a support request to get 48 support to look into this for you?

Re: usual 48 membership deal

lagunade — Thu, 14 Nov 2013 00:50:24 GMT

I JUST DID ...THANKS

Re: usual 48 membership deal

hogserhogan — Wed, 13 Aug 2014 15:49:47 GMT

hi i topped up guido by mistake how do i get back on my standard account

Re: usual 48 membership deal

marionh — Wed, 13 Aug 2014 16:04:35 GMT

Hi @hogserhogan you'll need to log a support request to the 48 agents, and they can look into it for you. You can do it via this link.