topic Re: membership in Other Help

membership

Anon — Fri, 17 Jan 2014 18:44:58 GMT

I got my membership this morning but its still not letting me send messages or ring anyone. I can recieve messages and phone calls

Re: membership

1amcn — Fri, 17 Jan 2014 20:29:40 GMT

What information is displayed on your online account? Status of membership... Start/expiry.

Any notifications?

It would probably be in your best interests to log a support ticket to get the this investigated.

http://www.48months.ie/help/ask-agent

🙂

Re: membership

Anon — Sat, 18 Jan 2014 00:18:41 GMT

It says membership paid. The expiry date is 17/02. How do i do that do ive already asked an agent they still havent got back to me yet

Re: membership

1amcn — Sat, 18 Jan 2014 00:38:37 GMT

Hi again

Here's 48's guide to support tickets/queries.

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm.

You can expect a reply within 6 business hours, if you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved.

If you e-mail in though, you'll get a reply within 48 hours.

Re: membership

dalyer — Sat, 18 Jan 2014 22:04:40 GMT

Is it still not working?
You posted yesterday (17th January) and said that you had bought membership.

But given the info above your previous membership expired yesterday (17th January) at 23:59.

Then the new membership with the expiry date 17th February would have kicked in at midnight.

Did it?

Any chance you breached the fair usage limits and got barred so need to contact support to get reinstated using the new membership?

No chance you were barred for a second time in which case you are barred for good?

Fair Use Policy/ Acceptable Use Policy

Hope this helps.