topic Re: roaming in Dubai? in Other Help

roaming in Dubai?

Anon — Sat, 18 Jan 2014 21:21:33 GMT

Am i right in thinking my phone will not work while in Dubai?

Re: roaming in Dubai?

dalyer — Sat, 18 Jan 2014 21:49:32 GMT

Yes - you will not be able to roam in Dubai using a 48 SIM. See here:

http://community.48months.ie/t5/Need-Help/can-not-send-and-receive-messages-while-abroad/m-p/15457#M4809

Hope this helps.

Re: roaming in Dubai?

Anon — Sat, 18 Jan 2014 21:53:38 GMT

was just hoping i was wrong...oh well

Re: roaming in Dubai?

dalyer — Sat, 18 Jan 2014 22:00:00 GMT

I'm not 100% sure but Dubai is certainly not listed as one of the roaming destinations here and others have reported being unable to roam there...

Other call charges

In fact roaming only seems to be available on 48 in EU, rest of Europe, North America and Oceania.

To double check log a support query and ask 48 support:

How to get help

Hope this helps.

Re: roaming in Dubai?

Anon — Sat, 18 Jan 2014 22:04:19 GMT

cool thanks, i have done this already ...heres hoping!

Re: roaming in Dubai?

Anon — Sun, 19 Jan 2014 13:36:50 GMT

Excellent thank you. Yes I have credit and membership. Thanks

Re: roaming in Dubai?

dalyer — Sun, 19 Jan 2014 22:05:42 GMT

@jimellard wrote:
Excellent thank you. Yes I have credit and membership. Thanks

I don't understand. Thanks for what? Did somebody tell you that roaming in Dubai will work?

Re: roaming in Dubai?

Anon — Sun, 19 Jan 2014 22:12:06 GMT

sorry. thought I was posting that to someone from the go48 team and not on here. yes it will work in dubai. once I have credit and active membership.

Re: roaming in Dubai?

dalyer — Sun, 19 Jan 2014 22:38:16 GMT

That's interesting. That means that I was wrong in the other thread and that the information about roaming destinations on the "other call charges" page is not necessarily complete...

Re: roaming in Dubai?

Anon — Sun, 19 Jan 2014 22:40:37 GMT

Appears that way anyway. Asked her twice and specified Dubai and assured it will work!

Re: roaming in Dubai?

dalyer — Sun, 19 Jan 2014 23:08:03 GMT

Odd - because the roaming destinations listed are only EU, "rest of Europe", North America and Oceania - none of which would include Dubai... And the other person's experience in the other thread was that it didn't work in Dubai. I'm confused and have asked 48 support separately for some clarification on this.

Re: roaming in Dubai?

Anon — Sun, 19 Jan 2014 23:09:05 GMT

Let me know if you are told different thanks. Found it odd also

Re: roaming in Dubai?

dalyer — Mon, 20 Jan 2014 11:45:33 GMT

OK - looks like you got incorrect advice.

The word back from 48 to me is that roaming will only work in the destinations/countries listed on the other call charges page.

Dubai is not listed so roaming will not work there.

Other call charges

Hope this helps.

Re: roaming in Dubai?

marionh — Mon, 20 Jan 2014 11:50:19 GMT

Thanks for pointing this out guys. So, like dalyer mentioned, roaming should indeed not work in Dubai. It should only work in the regions specified in the Other call charges page. Apologies that you seem to have been given the wrong information on this, 48 will clarify things with the agent.

Re: roaming in Dubai?

Anon — Mon, 20 Jan 2014 14:47:15 GMT

Oh well. Only had my hopes up for a day or so I suppose.

Re: roaming in Dubai?

Anon — Tue, 21 Jan 2014 12:33:56 GMT

This is the latest I have been told by the Go48 Team
Hi James,
You will be able to use your phone in Dubai.
You will need extra credit and active membership.
The only thing that will not work is your data as we don't support it abroad.
You will have to connect to WIFI.
Hope this helps,
Ryan @ the 48 care crew
Go conquer!

Re: roaming in Dubai?

dalyer — Tue, 21 Jan 2014 12:36:58 GMT

This is bizarre - I was explicitly told the opposite and that only the regions/countries listed on the other call charges page are supported. And given that at least one other person could not get roaming working in Dubai I believe that it will not work. It's disappointing that the tech support advice is contradictory here....

Re: roaming in Dubai?

Anon — Tue, 21 Jan 2014 12:40:17 GMT

Very annoying. I've asked them to clarify AGAIN but I'm taking it that it won't work. Was just hoping!!

Re: roaming in Dubai?

dalyer — Tue, 21 Jan 2014 12:49:05 GMT

If I was you I'd definitely make alternative plans.

If if does work (which I doubt) then well and good.

If not then you have a fallback plan.

Unfortunately the fallback will almost certainly mean a different number for the duration of your stay unless you can forward/redirect calls to your current number onto another one or something...

Re: roaming in Dubai?

Anon — Tue, 21 Jan 2014 12:50:57 GMT

Ah it doesn't bother me at all really. Won't miss the phone and wasn't planning on using it much anyway so was just curious more than anything. People can whatsapp me if needs be. I'll have wifi in the hotel