topic Re: my calls, text & net not working can only receive calls im on the don paid up and nothing in Other Help

my calls, text & net not working can only receive calls im on the don paid up and nothing

Anon — Tue, 28 May 2013 17:18:08 GMT

Re: my calls, text & net not working can only receive calls im on the don paid up and nothing

Anon — Tue, 28 May 2013 18:30:25 GMT

I have been without my phone since about 12 0 clock today incoming calls only & no Internet or texts 😞

Re: my calls, text & net not working can only receive calls im on the don paid up and nothing

Anon — Tue, 28 May 2013 18:30:48 GMT

Re: my calls, text & net not working can only receive calls im on the don paid up and nothing

dalyer — Tue, 28 May 2013 19:12:15 GMT

What does your online account say about your membership status, expiry date and calls/texts/data/credit balances?

Is this your first membership? If not when did your last one expire and what was it? Any chance you bought a Don membership while another membership had time to run and you are expecting it to kick in immediately? If so - it won't as the current membership must runs its monthly course first.

Any chance you breached the fair usage limits and got barred for the remainder of your current membership?

If all else fails log a support request to get 48 to look into this for you:

http://help.48months.ie/requests/new

Hope this helps.

Re: my calls, text & net not working can only receive calls im on the don paid up and nothing

Anon — Wed, 29 May 2013 23:18:25 GMT

Thanks dalyer I breached usage barred till end of current :-), new month started messaged them still nothing 😞

Re: my calls, text & net not working can only receive calls im on the don paid up and nothing

dalyer — Thu, 30 May 2013 08:47:42 GMT

Was it your first breach of the fair usage limits? If not then you will probably be barred for good. If it was your first then they should respond to your support request within the relevant time period and sort it out for you.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-to-get-help/ta-p/238

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6business hours, if you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.

Hope this helps.

Re: my calls, text & net not working can only receive calls im on the don paid up and nothing

Anon — Tue, 04 Jun 2013 09:18:46 GMT

network

Re: my calls, text & net not working can only receive calls im on the don paid up and nothing

dalyer — Tue, 04 Jun 2013 09:20:50 GMT

@nasradin wrote:
network

?!?