topic Re: Mobile internet in Other Help

Mobile internet

emmabohan — Sun, 12 Jan 2014 05:33:07 GMT

Hi my mobile data won't seem to work but my account says I have 1.45 of data left???

Re: Mobile internet

dalyer — Sun, 12 Jan 2014 12:32:16 GMT

Duplicate post - I replied to your other one.

http://community.48months.ie/t5/Need-Help/Mobile-internet/m-p/18573

Re: Mobile internet

Anon — Sun, 12 Jan 2014 12:17:13 GMT

Same here...internet not working...again 48 pls resolve this...

Re: Mobile internet

dalyer — Sun, 12 Jan 2014 12:45:01 GMT

Strange - several people seem to be reporting data or full service outages.

I just tried 2G/EDGE and 3G/HSDPA and they worked fine for me.

All I can suggest is to log a support request to get 48 support to look into the problem for you.

How to get help

It doesn't seem to be a general network outage/problem but on the other hand several people seem to be reporting similar problems...

Hope this helps.

Re: Mobile internet

1amcn — Sun, 12 Jan 2014 17:03:47 GMT

Just to add...

Network fine my way...Internet/signal in general, as normal.

Sporadic issues with signal (Loss) could be attributed to inclement weather &/or fault's in area masts... Carrier's in the UK have informative section's in their sites for customer's in these situation's such as 'status.o2.co.uk' Mast area fault's are highlighted regarding signal breakdowns & such... nowt like that here unfortunately, from what I gather, here - a customer can only report signal loss to their carrier, (eg 02 Irl!) not simply look it up diagnostically, as afore mentioned.

Just stating the difference's as I was with 02 IRL & UK both before...

🙂

Re: Mobile internet

wolgy — Sun, 12 Jan 2014 18:01:00 GMT

I reported it but have been told there is no network problem. (?) Yet neither myself or my boyfriend have 3G / Internet access. We are both using iPhone 4.

Re: Mobile internet

1amcn — Sun, 12 Jan 2014 18:28:54 GMT

Hi again

I've been checking the Facebook/Twitter feeds and it seems you are not alone...

Somthing odd has been occuring over the last 7 day's... in the first instance I believed it one-off... then other people on 48 reported the same issues.

Mostly centred to Data issues...but it appears not to be too selective on Devices...

There (at the moment!) Is seemingly Network operation as per normal...at least I speak for my area up North West -

Im baffled!

Can you re-boot the devices and see if helps?

Im all Droid, little knowladge of iphones- can you check you APN listing is correct (?)

🙂

Re: Mobile internet

wolgy — Sun, 12 Jan 2014 19:19:32 GMT

Rebooting devices etc done, but it would appear a network / signal fault if NEITHER phone in our house is able to access Internet. Therefore APN settings must be fine also. Plus about thirty people are complaining on this forum about lack of connection..

Re: Mobile internet

1amcn — Sun, 12 Jan 2014 19:50:58 GMT

Yes... you can see on the thread I had described the issue starting last week & that it was affecting various devices etc...

But what did 48 support tell you when you logged your ticket?

No Network issues...

Anything ealse? Did they advise rebooting or troubleshooting?

🙂

Re: Mobile internet

wolgy — Sun, 12 Jan 2014 22:34:36 GMT

The original reply suggested a reboot. I pointed out my boyfriend had the same issue and also people on the forum. The second reply said there were no network issues and asked me questions such as where I was and what my phone model was.

Re: Mobile internet

1amcn — Sun, 12 Jan 2014 22:59:34 GMT

Hi

I know the questions appear tiresome...but important! asking where you are is a way of discovering if a local 02 mast is at fault...and recording if others near you are/are not experiencing same.

The Make/Model of device is also relative generally...(but by looking at the forum-its not a selective problem) so, not in this case.

The Reboot gives a signal boost to the device - thus eliminating or pinpointing a problem with such.

It's extreemly odd...I have not encountered such before...

I imagine/hope a fix on the cause of the issue will be discovered & be delt with soon.

🙂

Re: Mobile internet

wolgy — Sun, 12 Jan 2014 23:42:04 GMT

When you say "reboot", do you mean to toggle the airplane mode switch? Switch handset off and on? Or something else?
What is more surprising is that people are creating different topics all over this forum about dropped 3G service, today and yesterday, but there is no official response from 48? Why is that? It's very strange.

Re: Mobile internet

1amcn — Sun, 12 Jan 2014 23:55:44 GMT

Hi

Again, different people are having different issues... some have slow speeds after upgrading filmware... some have text issues and others like yourself have Data issues.

People like to share Techie tips or ask questions... that's simply what makes the community forum.

Here - community forum help members try to help others out with small issues...anything really!

You are correct that 48 have not made an apperance.

However - they only announce an issue-if one is discovered... if they did make an official comment, it would be posted in the Newsroom & sometimes Techie Updates.

🙂

Re: Mobile internet

1amcn — Sun, 12 Jan 2014 23:58:19 GMT

Ps

A reboot is to power off your device, eject sim & battery, re-insert both after a wipe clean, then power (Boot) on.

🙂

Re: Mobile internet

wolgy — Mon, 13 Jan 2014 00:27:11 GMT

Ah thanks. But here unfolds another 48 glitch I am unwilling to throw more money away on: I have discoverd, that when I remove the SIM and try to use iMessage after turning the phone back on, i am charged for 'activation' of both FaceTime and iMessage from my credit!

Re: Mobile internet

dalyer — Mon, 13 Jan 2014 07:49:26 GMT

Isn't that reactivation thing more down to Apple not having a complete list of carriers known to their software rather than a 48 problem? Apple seem to make it difficult to use iPhones on certain (virtual?) operators' networks.