topic internet issue in Other Help

internet issue

Anon — Sat, 11 Jan 2014 08:27:26 GMT

Hi, ive still over 800mb to use this month and its no longer working. Ive used the rest of 2.2GB already so its not my internet settings ..
Could u please check why?

Re: internet issue

dalyer — Sat, 11 Jan 2014 09:41:48 GMT

Do other services work - calls, texts?

Are there any messages on your online account?

Presumably you haven't breached the fair usage limits and got barred?

A few other people (on iPhones?) have reported data access spontaneously ceasing to work for no obvious reason so I wonder if there is some more general issue here affecting some users?

Best to log a support request to get 48 to look into it I guess?

How to get help

Hope this helps.

Re: internet issue

1amcn — Sun, 12 Jan 2014 18:41:27 GMT

Hi dominisa55555

Follow up on your post... did you log a support request?

Is your internet running again?

🙂

Re: internet issue

Anon — Mon, 13 Jan 2014 12:30:53 GMT

Hi,
Yes calls and texts are working.
Ive used the 2GB connecting to my laptop and downloading movies.. does that matter how I use it?
Im using Galaxy s3.
How do I log a support request? I thought its what I did now..?

Re: internet issue

dalyer — Mon, 13 Jan 2014 12:32:46 GMT

@dominisia55555 wrote:
How do I log a support request? I thought its what I did now..?

See the link that I posted in my previous post.

Posting here is not the same as logging a support request.

Posting here is just asking the community (non 48 employees) for help.

Logging a support request asks 48 support to advise.

Hope this helps.

Re: internet issue

Anon — Mon, 13 Jan 2014 12:41:26 GMT

Hi dalyer
I used your link. Im waiting for the answer from them.
Other services calls and texts are working so hopefully they will be able to help me out with this.
Thank you for help.

Re: internet issue

dalyer — Mon, 13 Jan 2014 12:49:19 GMT

48 say that there is no general network problem but several people over the past few days have reported problems with data access and even other services so it seems odd...

I did lost the network signal totally yesterday for a short period (about 10 mins c. 17:30 in the D8 area) but it came back soon after that. Otherwise I have experienced no other network/signal/data problems recently...

Hope you get sorted soon.