topic Re: Can't pay membership in Other Help

Can't pay membership

Anon — Mon, 06 Jan 2014 12:01:57 GMT

Hi I can't pay my membership,do ye have any idea on when this will be fixed and can still receive calls and texts without it paid?

Re: Can't pay membership

jimbojetset — Mon, 06 Jan 2014 12:17:22 GMT

Neither can I it's been down since at least 9.17am fuxxin useless is all they have is a stupid message it has cost me 1.5hrs work already

Re: Can't pay membership

Anon — Mon, 06 Jan 2014 12:27:33 GMT

It's down since 8am at least which is when I tried. I was told at 11:30am that it should only be another hour. Still waiting to hear more …

Re: Can't pay membership

dalyer — Mon, 06 Jan 2014 13:01:54 GMT

Yeah - since this morning when I log into My 48 account it never displays my account details but sits there spinning as if waiting to retrieve the details from the server. Same for my girlfriend's. It was working fine last night. I guess it's a general problem with the system...

If you have sufficient credit balance to buy membership (dial *100# to find out) then you could try buying membership by text.

How do I buy stuff by text?

Handy short-codes

If not you could try topping up by voucher and then buying membership by text. But I don't know if these services might also be impacted by the alleged system problem...

How do I top up? Overview of the top-up payment op...

Hope this helps.

Re: Can't pay membership

dalyer — Mon, 06 Jan 2014 13:23:47 GMT

Just got this in reply to a help ticket that I logged earlier (11:37) about this issue:

Hi there,

Thanks for getting in touch!

There is currently a slight delay with membership's updating. Customer's are unable to buy a membership at this time also.

Our engineers have advised this should be resolve within the next hour.

Sorry for any inconvenience!

Re: Can't pay membership

dez93_2000 — Mon, 06 Jan 2014 13:30:12 GMT

Same here. Fingers crossed by 2:30 then!

Re: Can't pay membership

Anon — Sun, 13 Jul 2014 23:12:30 GMT

I haven't been able to buy add ons for the past week and now im not able to buy membership?!? Whats up

Re: Can't pay membership

dalyer — Sun, 13 Jul 2014 23:40:33 GMT

Several people have reported problems with card payments lately. You probably need to log a support request to ask 48 support about this. In the meantime perhaps you can top up by voucher and buy stuff by text or online?

Hope this helps.

Re: Can't pay membership

Anon — Wed, 16 Jul 2014 16:53:47 GMT

I can't buy membership sience 13.07.2014..
3days whit no credit

Re: Can't pay membership

Anon — Wed, 16 Jul 2014 17:04:42 GMT

Im having trouble buying membership is it down or???

Re: Can't pay membership

dalyer — Wed, 16 Jul 2014 21:43:45 GMT

In these cases it helps to clarify stuff like - how exactly are you trying to top up (e.g. on phone over carrier date or wifi of on PC), voucher or card payment, any error messages etc.

It's probably also a good idea to contact 48 support for assistance:

How to get help

Hope this helps.