topic Re: cant make calls in Other Help

cant make calls

Anon — Fri, 20 Dec 2013 15:53:49 GMT

Hi, i still cant make or recieve any calls. My internet is back working but still no signal for calls. Took battery out, connected to network again but still nothing. Is driving me crazy! Please help!

Re: cant make calls

1amcn — Fri, 20 Dec 2013 16:11:14 GMT

Hi

Have you gone into settings>network settings>48 months>select ?

Or, is 48 coming up on your network settings choices?

Other 48'ers have contacted me because their internet settings were wiped in the outage....and 3 people have said some of their contact lists were wiped also...

If the initial suggestion will not work contact support using this link.

http://help.48months.ie/requests/new

🙂

Re: cant make calls

Anon — Fri, 20 Dec 2013 17:04:23 GMT

Hi there,

Yes, tried all that. Im connected to 48 but still no coverage. Its so annoying. have been on to the team but still waiting. there doesnt seem to be anyone else with this problem so wondering whats going on. Thankyou for your reply

Laura

Re: cant make calls

Anon — Fri, 20 Dec 2013 20:31:27 GMT

Hi Laura , yes I have got exactlly same problem , please reply why there is no call and no text I mean I can't make call or text , thanks .

Re: cant make calls

1amcn — Sat, 21 Dec 2013 00:37:22 GMT

(Your second post was replied to)

Click on the link to contact support.

http://help.48months.ie/requests/new

Re: cant make calls

Anon — Sat, 21 Dec 2013 11:36:00 GMT

I can send texts but cant recieve them or make calls. They wont get back to me. Do you know of anything else this could be.

Re: cant make calls

Anon — Sat, 21 Dec 2013 11:37:31 GMT

i know its so annoying. I can send texts but not recieve them. i can use the internet but not make calls. It takes so long for anyone to get back to you.

Re: cant make calls

1amcn — Sat, 21 Dec 2013 11:45:42 GMT

Hi lauracroft

Has support looked into this for you? Have they sent you a message yet?
(You mentioned you logged a ticket prior)
What response have you had so far?

🙂

Re: cant make calls

Anon — Sat, 21 Dec 2013 12:03:42 GMT

They asked what phone i had, could i recieve calls, texts, what area i lived in. Thats about it. then never heard from them again.

Re: cant make calls

Anon — Sat, 21 Dec 2013 12:05:54 GMT

connditional call forward active is what is the message i get when going to make a call. told them that too

Re: cant make calls

1amcn — Sat, 21 Dec 2013 12:25:39 GMT

Ok, I've seen this active on a handset before. it should not affect your ability to use the handset.

The reason for asking about your phone is so they can check your APN settings and Message centre number on you phone to eliminate these as being the cause of through problem.

They asked where you lived to check the signal strength you would generally recieve-again to eliminate bad coverage as the fault.

Is there any chance meantime you would have/borrow another carrier sim that you could pop in and check if it works/texts/calls received?
Just to see the outcome?

🙂

Re: cant make calls

Anon — Sun, 22 Dec 2013 14:57:16 GMT

ok i just put in an 02 and topped up by 10 euro and everything is working fine so its def a go 48 issue

Re: cant make calls

1amcn — Sun, 22 Dec 2013 15:17:42 GMT

Hi again.

Conditional call forward Message is due to you having carrier voicemail set up.
So that message is there simply because it is active. (Divert's calls to voicmail when busy/unreachable)

That's 100% ok! It should not hinder you using your handset as normal.

However, you can deactivate your voicmail and see what happens with regards to your limited use...

Can you clarify you requested/set up 48 voicmail?

🙂

Re: cant make calls

Anon — Sun, 22 Dec 2013 19:01:57 GMT

Ye , i had set up voicemail at one stage.

Re: cant make calls

1amcn — Sun, 22 Dec 2013 19:12:54 GMT

Hi again.

I can't see the harm in applying for a new 48 sim-Not a replacement! A new sim. You can do this now by yourself, see this guide below.

http://community.48months.ie/t5/The-Newsroom/New-SIM-swap-process-is-live/m-p/15505/highlight/true#M89

If you do not have a clear resolution from support, the new sim should put an end to your issue...

Its an option, & proactive...

If you go ahead , and get the New sim will you post back & let us know if your issue ceased?

🙂

Re: cant make calls

Anon — Sun, 22 Dec 2013 19:33:29 GMT

il do that so. it looks like the only solution. Thanks for your help. ye, il get back and let you know. Thanks again,

Laura.:)

Re: cant make calls

Anon — Fri, 03 Jan 2014 14:14:58 GMT

I paid but I cant make calls and text.

Help me please.

Re: cant make calls

1amcn — Fri, 03 Jan 2014 21:47:29 GMT

Hi

What is your membership status on your my 48 page?

Start date/end date... Any notifications?

Also have you signal? Can others contact you?

Please post back!

🙂

Re: cant make calls

1amcn — Sat, 04 Jan 2014 09:31:06 GMT

Hi laracroft

Follow up on your query... Did you get a new sim? Hows things working out now?

🙂

Re: cant make calls

Anon — Sat, 04 Jan 2014 11:32:02 GMT

Hi I'm TJ I have the same problem and it keeps happening me , when its good its good but when it stops working its really annoying it keeps accruing if it doesn't stop I'll have to change network