topic Re: no network for two weeks in Other Help

no network for two weeks

topgirl — Fri, 03 Jan 2014 15:25:10 GMT

My phone is saying not registered on network need help dont want to change network but it looks like im going to have to pls help

Re: no network for two weeks

1amcn — Fri, 03 Jan 2014 21:52:20 GMT

Hi topgirl

It would have been in your best interests to query this much sooner - have you data roaming active?

Can you ensure it is enabled, then, can you manually search for '48' in your handsets network settings menu, then select.

Try this in order and post back if your handset is operational.

🙂

Re: no network for two weeks

topgirl — Sat, 04 Jan 2014 00:21:44 GMT

I have mobile data active and i tried to manually search for 48 and its saying cannot register at this time i have a galaxy S3

Re: no network for two weeks

1amcn — Sat, 04 Jan 2014 01:00:04 GMT

Hi

I wonder is your handset unlockled...

However, best log a support ticket using my link below:

http://help.48months.ie/requests/new

Post back when you discover what the problem was.

🙂

Re: no network for two weeks

1amcn — Sat, 04 Jan 2014 01:06:53 GMT

Error Messages and Explanation for Same.

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Getting-an-error-message-on-my-phone/ta-p/270

🙂

Re: no network for two weeks

topgirl — Sat, 04 Jan 2014 12:05:58 GMT

I went into my profile and saved changes and its still the same can u just send me a new sim

Re: no network for two weeks

1amcn — Sat, 04 Jan 2014 12:15:23 GMT

Hi topgirl

Can you tell me if your handset is Network unlocked...?

Can you tell me if you have had software upgrades since then...?

It would appear not to be the 48 sim at fault...but to eliminate this doubht-put your 48 sim in another unlocked handset...any will do, if the sim is active in another UNLOCKED handset, then your S3 may be network locked.

If your phone is locked no other sim from any network will work bar the carrier you got the fone from.

🙂

Re: no network for two weeks

topgirl — Sat, 04 Jan 2014 12:33:52 GMT

Ye its network unloked no i didnt have an upgrade i dont have another phone to put the sim into it

Re: no network for two weeks

1amcn — Sat, 04 Jan 2014 12:40:49 GMT

Ok

As previously suggested, log a support ticket via my link.

http://help.48months.ie/requests/new

🙂

Re: no network for two weeks

topgirl — Sat, 04 Jan 2014 13:05:30 GMT

Selected network 48 unavailable

Re: no network for two weeks

1amcn — Sat, 04 Jan 2014 13:09:43 GMT

What network did you switch from on Dec 26 when you registered with 48?

🙂

Re: no network for two weeks

topgirl — Sat, 04 Jan 2014 13:13:48 GMT

O2 and im with ye about 1&half yr

Re: no network for two weeks

1amcn — Sat, 04 Jan 2014 13:19:19 GMT

Odd...

I have you listed as registered at 1405 on 26/12/13.

Have you 2 accounts?

🙂

Re: no network for two weeks

topgirl — Sat, 04 Jan 2014 13:21:54 GMT

No and my phone wasnt even working that day

Re: no network for two weeks

1amcn — Sat, 04 Jan 2014 13:42:21 GMT

Right... Really odd.

There's only been 3 things that caused similar issues to yours...

1) Lost APN settings, check these are intact ...(losing these would affect your Internet and MMS accessibility & function)

2) A problem with a Replacement/New Sim (where the wrong one was selected in error)

3) A software update has Re-locked handset...(common in Samsung Devices)

As I say, in any case you need 48 Agent Support, so log a ticket with them to investigate right away.

🙂