topic Re: Problem moving my number in Other Help

Problem moving my number

Anon — Thu, 26 Dec 2013 20:23:14 GMT

I got a new phone for Christmas, I was with 48 with my previous phone, I registered my new sim but it says "No Service" since I've had it. Also when I log into my 48 on the web it tells me there has been an "issue" and that my account has been deactivated, any help would be much appreciated.

Re: Problem moving my number

1amcn — Thu, 26 Dec 2013 23:24:25 GMT

When Enough time passes with an inactive account on 48 - it is simply deactivated.

This may have been the case in this instance, perhaps contacting the 48 agents might shed some light on the subject... Log a ticket below.

http://help.48months.ie/requests/new

Re: Problem moving my number

1amcn — Sat, 28 Dec 2013 12:25:30 GMT

Hi

Have you had a resolution? And, what turned out to be the problem?

: )

Re: Problem moving my number

Anon — Mon, 30 Dec 2013 18:23:37 GMT

No resolution, just to clarify. I was switching my old 48 micro sim to a new 48 nano sim. Number was staying the same. Still not working since the switch oon Christmas Day

Re: Problem moving my number

1amcn — Mon, 30 Dec 2013 18:29:54 GMT

Hi again,

Have the agents not got back to you? The issue you have should
Be a very fast fix... You have only one account...right?

🙂

Re: Problem moving my number

Anon — Mon, 30 Dec 2013 18:40:14 GMT

No agent,, is thee a quick way to communicate with an agent to resolve this? Surely an agent can do it if I give them my number and the sim cooed numbers too?

Re: Problem moving my number

1amcn — Mon, 30 Dec 2013 19:22:48 GMT

Hi

Just to confirm... You are the same person who started the thread... Your user name is different...

I suggested you log a support request (if you were the origional poster & that is the case)

Click on my link to start.

http://help.48months.ie/requests/new

Post back let me know what was the cause...

🙂

Re: Problem moving my number

Anon — Tue, 31 Dec 2013 18:52:31 GMT

Yes I'm the same person my previous user was deleted by 48.

I will follow link once again as 6 days later still no phone service 😞

Re: Problem moving my number

Anon — Tue, 31 Dec 2013 19:05:32 GMT

Just to mention,, I have filled out that online link three times past week and no response from anyone, I'm now without service 6 days 😞

Re: Problem moving my number

1amcn — Tue, 31 Dec 2013 19:17:05 GMT

Hi

Thats shocking...they almost without fail respond within 12 hours...

I hope you dont think im being rude, but you are aware of the my messages on the bottom of your my 48 page... this is where you click on to see correspondance between parties... also though your email/Gmail will alert you of support contacting you also.

You've checked there... ?

🙂

Re: Problem moving my number

Anon — Tue, 31 Dec 2013 20:22:41 GMT

Oh this is mad.

I had a reply and it told me to click on a link to re register the sim. Once again i did that and it would not accept the old number only the new one that came with the new sim. To make matters worse my Da bought me €10 credit to see if that would kick start the sim and the credit is not showing up!

When i try and port over the old number i get a failure message stating the old number is already in use. yet the only number working on the bloody phone and sim now is the new number that ii'd rather not use.

Re: Problem moving my number

1amcn — Tue, 31 Dec 2013 20:44:25 GMT

Hi

Believe it or not... thats easily worked with!

Do you have access to you my 48 page - what number are you listed under? If it says the old one you want to keep...disregard what you see as the 'New' number.

You get a 'new number' sim when you start with 48, or if you need a different sized sim, or if you need to replace a lost sim-if the one is regestered, & your old number is listed as yours on my 48, thats 100%!

Check my 48 now, look for your credit in your balance, & the number listed!

🙂

Re: Problem moving my number

1amcn — Tue, 31 Dec 2013 20:48:58 GMT

Just to clarify... is the phone making/recieving calls/texts?
What number appears on the recipicants phone?

If it is operational... outwardly - your credit must have went through...

🙂

Re: Problem moving my number

Anon — Tue, 31 Dec 2013 22:44:22 GMT

The new sim is now receiving calls if you dial the new number (which I never wanted) 😞

If you try and make a call a 48 voice message says ""sorry this is one number you are not allowed to call"

Re: Problem moving my number

1amcn — Tue, 31 Dec 2013 22:52:33 GMT

Right

Half the battle won... next log a ticket to support to switch the number over to your origional number you want to keep... Also, you can tell them about your €10 credit...all will sorted 😉

Your nearly there... even though it went along the bendy road!

Log a ticket using my link below -

http://help.48months.ie/requests/new

Post back when your fixed?

🙂

Re: Problem moving my number

Anon — Wed, 01 Jan 2014 01:56:51 GMT

Thanks I did as you advised now another waiting game 😞

Re: Problem moving my number

Anon — Thu, 02 Jan 2014 01:20:11 GMT

Thanks so much it is sorted today 🙂

Re: Problem moving my number

1amcn — Thu, 02 Jan 2014 11:07:35 GMT

Hi

Great! Im glad its all ok for you now.

🙂