topic Re: No 3G only 2G(edge) in Other Help

No 3G only 2G(edge)

jasonm95 — Sat, 28 Dec 2013 18:30:55 GMT

I got a new phone for christmas, signed up for guido plan, all internet settings are correct, my phone will connect to 2G, when I switch to 3G my phone loses signal9coverage) and when I switch back to 2G everything is fine again. I'm not sure whether it is a problem on 48's side or my phone

Re: No 3G only 2G(edge)

1amcn — Sat, 28 Dec 2013 19:39:42 GMT

Hi

It's actually probably neither 🙂

Basically 48 is an MVNO mobile virtual network operator & contrary to a lot of opinion
- it is not owned by 02!
However - it runs off the 02 Network - this is the signal we receive while on 48.
If you are only picking up Edge... You might be in a poor 02 signal area, or far from your local mast.

You can search online for Mast details easily - but if 02 reception is generally poor were you are...then I'm afraid there is little to be done.

🙂

Re: No 3G only 2G(edge)

jasonm95 — Sat, 28 Dec 2013 19:49:15 GMT

thanks, have only gotten a chance to test data at my own house, if I am in any town in the next few days will test it there aswell.

Re: No 3G only 2G(edge)

dalyer — Sat, 28 Dec 2013 22:40:29 GMT

When you say you switch from 2G to 3G how exactly are you doing this on your phone?

If 3G is enabled then normally it will fall back to 2G anyway if necessary.

I often see my signal bar indicator varying between H+, H, 3G and E depending on what it can manage at any point in time.

Re: No 3G only 2G(edge)

jasonm95 — Sat, 28 Dec 2013 22:52:04 GMT

here are two screenshot.

http://i.imgur.com/AWY87uR.png

http://i.imgur.com/tvzFdqX.png

Re: No 3G only 2G(edge)

dalyer — Sat, 28 Dec 2013 23:04:15 GMT

Thanks. On some phone operating systems 2G means just that - 2G and 3G means 3G (or better) OR 2G if necessary. On others 3G means 3G or nothing. Maybe that's the case with your setup?

What phone and operating system version is it?

As mentioned above it may simply be a coverage issue where the 3G(+) signal is weak and only 2G works well.

It's difficult to tell without more info.

Hope this helps.

Re: No 3G only 2G(edge)

jasonm95 — Sat, 28 Dec 2013 23:05:27 GMT

Its a nexus 4

Re: No 3G only 2G(edge)

dalyer — Sat, 28 Dec 2013 23:15:14 GMT

What version of Android?

Jellybean or Kitkat?

Just wonder if something like this is relevant?

http://community.giffgaff.com/t5/Help-Support/Nexus-4-4-4-Kitkat-update-2g-3g-toggle/td-p/10803717

Hope this helps.

Re: No 3G only 2G(edge)

jasonm95 — Sat, 28 Dec 2013 23:17:03 GMT

running kitkat 4.4.2

however I do have slimkat rom installed..that could be the issue, had the rom installed before I got membership...

Re: No 3G only 2G(edge)

dalyer — Sat, 28 Dec 2013 23:20:48 GMT

Sometimes the carrier data mode toggle can be configured to allow for some or all of 2G, 3G, 2G+3G etc. See if that's possible in you ROM.

Re: No 3G only 2G(edge)

jasonm95 — Sat, 28 Dec 2013 23:22:25 GMT

I'll look into that, will ask the devs on XDA to see if it is a known problem with their rom.

Thanks 🙂

Re: No 3G only 2G(edge)

jasonm95 — Sat, 11 Jan 2014 17:43:03 GMT

I found some advice on XDA that said to force phone to use WCDMA only, when I did this I lose signal completely just the same as when I switch the toggle from 2g to 3g, I have tried a factory reset and that did not help either. It could be the coverage in my area but I dont have another phone to test the mobile internet with.

We do have 3 mobile broadband and that always has a H signal

Re: No 3G only 2G(edge)

dalyer — Sun, 12 Jan 2014 09:54:03 GMT

Possibly a problem with the RIL (Radio Interface Layer) installed by the Rom? Does another Rom work ok?

Re: No 3G only 2G(edge)

jasonm95 — Sun, 12 Jan 2014 16:24:37 GMT

I will try and reflash the radios or maybe do another full factory reset to see if the 3g works on stock

Re: No 3G only 2G(edge)

jasonm95 — Sun, 12 Jan 2014 21:03:27 GMT

i reflashed the radio, now I cannot connect to mobile internet at all, and previous issue is still there (switch to 3G- no coverage)

Re: No 3G only 2G(edge)

1amcn — Sun, 12 Jan 2014 21:34:09 GMT

Hi jasonm95

Although you did have a separate issue with speeds on your Nexus 4 prior...

There has been a steady trickle of people who are reporting Data issues (loss of*) on 48 currently...you may be experiencing this now also (?)

http://help.48months.ie/requests/new

(If needed, log a help request)

🙂

Re: No 3G only 2G(edge)

jasonm95 — Sun, 12 Jan 2014 21:36:06 GMT

my 2g was woking up until yesterday evening which seems to be the case with others here,

Re: No 3G only 2G(edge)

1amcn — Sun, 12 Jan 2014 21:47:59 GMT

Yes, it would seem you are affected also...

Unfortunately-we don't have any info to offer here.. except 48 have said to others (of whom logged support requests) that - the 48 Network itself has no Technical issues...

It's odd because it is a problem that is affecting all kinds of device's... droid or not...

I have multiple pal's on 48 around me, and all is as normal so...it's strange.

No doubt, we will find an answer soon.

🙂

Re: No 3G only 2G(edge)

jasonm95 — Sun, 12 Jan 2014 21:50:50 GMT

hopefully I have a double free class tomorrow and I planned on browsing reddit for the whole thing :L

Re: No 3G only 2G(edge)

1amcn — Sun, 12 Jan 2014 21:53:32 GMT

Here's hoping it's sorted!

🙂