topic Re: Why won't messages to 5**** numbers send? in Other Help

Why won't messages to 5**** numbers send?

Anon — Thu, 22 Aug 2013 19:44:00 GMT

Hi there,

I tried to send a text to a 5**** number today, it was a free number but I still had credit in my account and it still would not send. Any reason for this?

Thanks,

Adam

Re: Why won't messages to 5**** numbers send?

Anon — Fri, 23 Aug 2013 15:24:02 GMT

hmmm. not sure what the story is with that!

Are you sure you had actual credit, and not membership!?

Re: Why won't messages to 5**** numbers send?

Anon — Fri, 23 Aug 2013 20:21:49 GMT

I had both credit and membership. It was a free number so I should not of needed credit anyway. I was on a course and we were told to text this number to get a message back and there was a whole load of 48 customers there who could not send the message. So its not just me.

Thanks,

Adam

Re: Why won't messages to 5**** numbers send?

Anon — Tue, 27 Aug 2013 16:23:47 GMT

Alright,

I've tried texting those service numbers too before, but to no avail; I thought this was because I had no credit though.

If this is urgent, please contact a member of the technical staff using the link below in my signature.

Re: Why won't messages to 5**** numbers send?

dalyer — Thu, 29 Aug 2013 11:43:02 GMT

I'm pretty sure that 48 does not support the sending of texts using PSMS numbers/short codes (i.e. 5****) even if they are free services:

http://www.citizensinformation.ie/en/consumer_affairs/telecommunications_and_postal_services/regulation_of_premium_rate_telephone_services.html

The price list does not clarify this:

http://www.48months.ie/boiler-plate/other-call-charges

but my recollection is that other people have tried them before and they don't work because they are simply not supported on this network at the moment.

Hope this helps.

Re: Why won't messages to 5**** numbers send?

Anon — Fri, 06 Sep 2013 00:22:25 GMT

this just in from the care crew ::

We don’t allow the texting or calling premium rate numbers on 48.

As these numbers can be quite expensive the decision was made to not allow any premium rate services on 48.

Re: Why won't messages to 5**** numbers send?

Anon — Thu, 07 Nov 2013 14:52:34 GMT

I think what 48 should do is, if you want to text these numbers that you have to top up your balance, that way it has nothing to do with ur member ship that its seperate, then it wouldnt be expensive

Re: Why won't messages to 5**** numbers send?

patches_o_houlihan — Fri, 27 Dec 2013 16:30:38 GMT

I need to send a 'STOP' message to a 5**** number so that they'll stop sending me spam texts. I have credit as well as a membership but the message still won't send. Is there any way around this?

Re: Why won't messages to 5**** numbers send?

dalyer — Fri, 27 Dec 2013 16:47:36 GMT

No. 48 does not allow sending texts to PSMS (Premium SMS) numbers such as 5XXXX. The only alternative that I know of is to find another way (e.g. email address, phone number) to contact them and ask them to stop. That's what I had to do with one or two such numbers. Otherwise your phone may have a way to blacklist/block such texts locally.

Hope this helps.

Re: Why won't messages to 5**** numbers send?

Anon — Thu, 21 Aug 2014 16:50:17 GMT

I have been texting a radio station once every morning for the last few years, including the two months or so since i joined 48. It's only since I topped up a few days ago that I have been unable to do this. Is this a recent change in policy? Bill

Re: Why won't messages to 5**** numbers send?

dalyer — Tue, 04 Jan 2022 16:14:54 GMT

What number(s)?

As I said here I would be surprised if this worked unless it was getting routed through some other channel such as iMessage (if that's even possible) because as far as I know 48 simply don't allow texts to Premium SMS/5XXXX numbers.

http://community.48months.ie/t5/Need-Help/Premium-SMS-numbers/m-p/28851#M9264

Hope this helps.

Re: Why won't messages to 5**** num

zwemnaar — Mon, 09 Nov 2015 20:47:15 GMT

This is really annoying. my apartment complex car park spaces are controlled by a clamping company. In order to reserve a spot you need to txt a 5***** number. It reserves the spot for 2 days. I can't do this now because I transferred to 48.

Re: Why won't messages to 5**** num

dalyer — Mon, 09 Nov 2015 21:31:05 GMT

Not much that can be done.
48 simply don't support those numbers unfortunately.

Re: Why won't messages to 5**** num

bogueinator — Wed, 16 Mar 2016 13:11:17 GMT

Hi,

I know this thread is quite old but just wondering have there been changes to the policy or is it still not possible to text 5**** numbers? The number I need to text is free and I have additional credit but not sure if it's still not possible or not?

Thanks,

Amy

Re: Why won't messages to 5**** num

dalyer — Wed, 16 Mar 2016 13:23:58 GMT

No change.
Still not possible.

Re: Why won't messages to 5**** numbers send?

jdel — Fri, 17 Feb 2017 22:57:51 GMT

I'd like to text late late show comp to a 5**** no and try win big prize but 48 won't do this.

Re: Why won't messages to 5**** numbers send?

dalyer — Fri, 17 Feb 2017 23:04:43 GMT

No - as already mentioned in this thread 48 don't support sending texts to premium SMS 5XXXX numbers.

Hope this helps.

Re: Why won't messages to 5**** numbers send?

dalyer — Sun, 19 Feb 2017 14:21:42 GMT

Did that help at all?

Re: Why won't messages to 5**** numbers send?

DanielleH7662 — Tue, 04 Jan 2022 15:49:57 GMT

I'm the same, lve wanted to enter a few things and can't, it's a bit of a pain. I might consider moving to another network. You should be able to if you top up its your own cash..

Re: Why won't messages to 5**** numbers send?

JasonF1048 — Mon, 24 Jan 2022 10:11:40 GMT

I only just found out this is a thing. I live in an apartment complex that operates a ParkByText system for when I have guests over so I can register their cars so that they don't get clamped. Tried to do it last month and couldn't, tried to do it this weekend just gone and it didn't work again. After emails back and forth with the company that does it they suggested I check with my network provider to see if they allowed text messages to premium numbers and low and behold...they don't.

Honestly this is a bit ridiculous. I can understand if it's because they're trying to stop people from spending too much money on competitions etc. but I need this for an actual, genuine uitility. All my friends switched over to 48 last year when they offered the €7.99 a month membership so we're all in the same boat if one of them comes to visit me and wants to park their car where I live.

Is there any way this could be an optional thing that we can toggle on the website, having it set to off by default for new customers?