topic Re: Internet suddenly not working on my phone in Other Help

Internet suddenly not working on my phone

Anon — Thu, 30 May 2013 18:02:47 GMT

My account seems to have stopped allowing internet access. Here's my setup:

1) Iphone 4s was working perfectly with internet etc up until today.

2) Now says cant activate mobile data network

3) Myself and partner are both on 48, I've tried my sim in his phone (galaxy s3), doesn't work.

4) I've tried his sim (also 48) in my phone and it works.

I have 800+ meg left of internet access on my account. I've reset and reentered all relevant apn / data / mms settings multiple times, rebooted, etc. Nothing works for getting internet access.

Wifi works

Phone works

sms works

Just suddenly not 3g. Can someone look at my account and see what's up? It's not phone related or sim related so it has to be my account. Thanks.

Re: Internet suddenly not working on my phone

Anon — Thu, 30 May 2013 20:36:15 GMT

Hi, there seems to be a problem with this at the moment (in a recent thread from 'paddyboy'). Im thinking it's not a problem with your account due to this.

I'll mention it to staff and hopefully someone can get to you asap!

Re: Internet suddenly not working on my phone

Admin48 — Fri, 31 May 2013 08:57:04 GMT

Hey there,

we're looking into your problem now. From what you're telling us it seems to be related to your account. Let me know if you've e-mailed the care crew already then we can follow up from there.

Cheers

Re: Internet suddenly not working on my phone

Anon — Fri, 31 May 2013 09:27:12 GMT

Hi,

Thanks for replies. I have posted a request with 48 help. Hopefully they'll get it sorted before the weekend.

Cheers.

Re: Internet suddenly not working on my phone

shadow10 — Sat, 01 Jun 2013 11:24:46 GMT

Hi I have iPhone 4S and same happened to me
So put in all these settings and it will work
1.Tap Settings
2.Tap General
3.Tap Cellular
4.Tap Mobile Data Network
5.Tap APN and enter default,mms,supl
6.Leave the Username blank
7.Also leave the Password blank
8.Now scroll to the MMS section
9.Tap APN and enter default,mms,supl
10.Check that MMSC is set at http://mmc1/servlets/mms
11.Check that MMS Proxy is set at 10.1.11.19:8080
12.Check that MMS Max Message Size is set at 307200
13.Skip past MMSC UA Prof URL – this should be left blank
Let me know if it works