topic Re: Cant make or recieve calls or texts in Other Help

Cant make or recieve calls or texts

Anon — Mon, 16 Dec 2013 22:41:09 GMT

I have just signed up and got my membershop with 48, but when I go to ring someone it wont ring it says mobile network unavailable? does anyone know what the problem might be? I have kept my same number which was transfered over at 2 today, but i didnt insert my sim or pay mebership until 9 tonight

Re: Cant make or recieve calls or texts

dalyer — Mon, 16 Dec 2013 23:05:29 GMT

Is your phone unlocked for use on any network?

When you log into your online account what does it say about your membership status and expiry date and membership allowance balances etc.?

Any other messages near the top of the My 48 page?

Does it display your ported number or the original 089 number?

Did you manually scan for and connect to 48 - or O2 if 48 is not listed?

Do you have any signal bars?

Do you have data roaming enabled? You may need this enabled even to connect properly to 48 and make calls etc. - not just for data access.

Do you use an iPhone? If so then these sometimes have additona activation issues when used on 48 or other virtual network operators.

If none of the above sheds any light on the problem then you may need to contact support:

How to get help

Hope this helps.

Re: Cant make or recieve calls or texts

Anon — Mon, 16 Dec 2013 23:16:00 GMT

I have tried all of them options and still no success, Guess il have to wait until 48 get back to me with a reply.

Re: Cant make or recieve calls or texts

Anon — Mon, 16 Dec 2013 23:18:51 GMT

I have a sony Xperia S if that makes any difference?

Re: Cant make or recieve calls or texts

dalyer — Tue, 17 Dec 2013 00:02:01 GMT

The fact that it's an Xperia S shouldn't make any difference.

If there's nothing obviously wrong from my list above then you'll just have to contact 48 support for advice.

Sorry I can't offer any other help/advice...