topic Re: Activation policy, 48sim and i phone 4s in Other Help

Activation policy, 48sim and i phone 4s

Anon — Sun, 15 Dec 2013 14:45:03 GMT

Hi i recently joined the 48 network but my sim wont work in my i phone. My i phone is unlocked to all networks except 48!! Ive done all the restore and restart etc and no luck. Phone says the sim card is not valid. That the sim is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. I followed the advice from the 48 community but to no avail. I am after talking to an apple support service worker that has told me 48 need to do this this is not an apple device problem that it is a 48 network problem. I am 10 days without a phone now and being passed from one person to the next. Please help me out 🙂

Re: Activation policy, 48sim and i phone 4s

dalyer — Sun, 15 Dec 2013 17:03:39 GMT

I thought that this was an issue for Apple to sort out but if they say that it's something for 48 to sort out then you will need to log a support query to get 48 support to look into it for you:

How to get help

Hope this helps.

Re: Activation policy, 48sim and i phone 4s

1amcn — Sun, 15 Dec 2013 17:17:30 GMT

Hi

First - was your handset purchased from a store linked to another carrier or has it been on another carrier/network (on contract etc) 02, VF,3, Meteor prior to 48?

If Nay...

Very interesting response from apple...

Ironic that apple suggest that is is the carrier at fault for apple not adding said carrier on the activation listings... As quoted concisely above.

My concern that up until your informative post, apple representitives have been very helpful with this common hurdle regarding the later siblings of the iphone family.

They have answered each query with speediness & concideration to the issue faced (according to various vocal 48'ers in your position...)

So (Quite) literally, they have Abandoned you?

Re: Activation policy, 48sim and i phone 4s

Anon — Sun, 15 Dec 2013 20:34:18 GMT

Was it activated before on anther carrier or is this a new out of the box iPhone never used of another carrier before?

Re: Activation policy, 48sim and i phone 4s

Anon — Sun, 15 Dec 2013 20:49:53 GMT

Hi! It was on vodafone. Its unlocked and all! Just off from apple and yet another wasted few hours... They have told me now to ring apple support.

Re: Activation policy, 48sim and i phone 4s

1amcn — Sun, 15 Dec 2013 23:12:06 GMT

Hi Avril

This comes up - Alot, on the forum.

However, i would be wary that the handset is locked on Vodafone... if you got the fone through them, & you fell short of an agreement with them, this could be the problem too.

See below:

"If you're on pre pay then Vodafone say you'll need to have registered your phone and topped up by at least €127 in the last 6 months.

If you've topped up by less that €127, they may ask you to pay the remaining balance before they'll give you the code.
Best bet is to call them and ask to speak to their customer care team.Call 1747 (15c per call) from your Vodafonephone. Otherwise pop into one of the Vodafone shops and ask them to help"

If apple support delve into your query they will distinguish between this & the activation, & inform you to contact Vodafone on the matter.

I am boggled why they have led you round in circles, but i assure you - once apple support get on board it you'll be sorted in no time.

🙂

Re: Activation policy, 48sim and i phone 4s

1amcn — Sun, 15 Dec 2013 22:31:19 GMT

P.s can you try another sim from a different carrier in the phone... See if it works?

Re: Activation policy, 48sim and i phone 4s

Anon — Sun, 15 Dec 2013 22:55:28 GMT

Hi! Yeah my vodafone sim worked fine as does a meteor sim and o2 sim. I left vodafone moved to 48 and put 48 sim in and have had no phone for 11 days now!! I bought the phone brand new off a guy. It was an upgrade that he got unlocked. Phone was working a1 until i moved to 48. Ive done all the trouble shooting etc and am just becoming increasingly fed up now!!!

Re: Activation policy, 48sim and I phone 4s

1amcn — Sun, 15 Dec 2013 23:10:02 GMT

You said you were going to ring apple, but here is their email address direct to support:

http://www.apple.com/support/contact/

It's a pain, but contrary to what you have previously been told, it's an ~~either aVodafone or~~ apple issue!

Let us know what it turned out to be - its an interesting topic.

Re: Activation policy, 48sim and I phone 4s

dalyer — Sun, 15 Dec 2013 23:10:18 GMT

Just to check - did you definitely sync with iTunes while having a small credit balance in case it sent a UK SMS to perform the activation?

Re: Activation policy, 48sim and I phone 4s

Anon — Sun, 15 Dec 2013 23:15:22 GMT

Ive already been in contact with them through their live support chat and they tell me ive to 'ring' apple tech support so that they can gather info from my phone while speaking to them?! Then they will b able to depict exactly what the 'problem' is!! I dont know. I'm just becomming increasingly disillusioned by it all to b honest. Mite never get it solved tomorrow and just have to go to another network just to have the use of my phone again!!!

Re: Activation policy, 48sim and I phone 4s

Anon — Sun, 15 Dec 2013 23:16:15 GMT

Hey! Yeah done that!!!

Re: Activation policy, 48sim and I phone 4s

1amcn — Sun, 15 Dec 2013 23:28:57 GMT

Hang on in there Avril...

Here, Do give them a buzz tomorrow - i would be Amazed if you dont have things up and running shortly after talking with them.

If you type 'iphone Activation issue/iphone invalid sim' on the forum's search bar... well you'll see your not alone!

Im wondering now due to the nature of the purchase...if the handset is registered to the Guy you bought it off???

Anyhow, again post back when you hear whats -what from apple

Re: Activation policy, 48sim and I phone 4s

Anon — Sun, 15 Dec 2013 23:27:35 GMT

No prob-will do!! I'm amazed at the enormity of this problem after reading LOADS of posts, that with such a common problem why do people still have this problem?!!

Re: Activation policy, 48sim and I phone 4s

1amcn — Tue, 17 Dec 2013 14:07:38 GMT

Hi Avril.

Any Feedback from apple?

Re: Activation policy, 48sim and I phone 4s

Anon — Tue, 17 Dec 2013 20:57:56 GMT

I rang the 1800 number for apple support and got thru to a guy that kept tellin me my i phone was not unlocked even though it is. I kept having to tell him that every other sim card EXCEPT my 48 sim worked in the phone. He didnt seem too interested. I was then transferred to a female who i found out was a senior supervisor. She listened and said to my amazement that she would apply to have the activation lifted off my phone and this would take 24 to 48 hours.This female was the 5th person from apple i had been put through to and finally... RESULT... Well heres hoping!!! 48 hours will be about 2pm tomorrow, so ill know then whether the sim works in the phone, as of right now it still doesnt!

Re: Activation policy, 48sim and i phone 4s

1amcn — Tue, 17 Dec 2013 21:11:55 GMT

That is simply unreal...

I think you had the misfortune of dealing with a rookie there...

How utterly frustrating the whole episode must be.

Well - here's hoping you are almost at the finish-line...
Again, let us know tomorrow after 2pm what way things are.

🙂

Re: Activation policy, 48sim and i phone 4s

1amcn — Wed, 18 Dec 2013 15:35:59 GMT

Hi Avril

Well... how'd it go?

🙂