topic Re: Cant log in in Other Help

Cant log in

Anon — Fri, 13 Dec 2013 12:28:32 GMT

Hi,

I registered my new 48 SIM last night on the site with my email address and requested to port my old number. This has happened it would appear, but when I try to log in to my 48, it says that this email is not a 48 email, and has won’t let me log in to pay membership.. Can you help, as I really need my phone today. I registered this account last year but did not actually use it, but I’ve been able to log in under this old email.

Thanks,

Dave

Re: Cant log in

dalyer — Fri, 13 Dec 2013 17:34:06 GMT

Regarding your login problem you should contact 48 support about this and get them to advise:

How to get help

Hope this helps.

Re: Cant log in

Anon — Fri, 13 Dec 2013 12:27:41 GMT

Thanks for your help, I have logged a ticket with Ask an Agent but am still waiting (3 hours so far), just really needing this to be sorted as I need to be able to make calls later on today.

Thanks again!

Re: Cant log in

dalyer — Fri, 13 Dec 2013 12:38:22 GMT

See the link that I posted above for estimated reponse times to support queries.

How long does it take to get a reply?

The 48 support crew work 7 days a week from 8am to 10pm. You can expect a reply within 6 business hours, if you've responded to something they've sent you, it'll be 24 hours.

And if something has to be looked at by the tech guys, it can take between 3 and 5 working days to get resolved. If you e-mail in though, you'll get a reply within 48 hours.

Only 48 support can help you out here. None of the (non 48 employee) contributors to the public forum can really do much unfortunately.

Hope this helps.