topic Re: cant call or text in Other Help

cant call or text

Anon — Mon, 09 Dec 2013 00:25:10 GMT

Hi I am not able to call or text since midnight..I have not been sent a text re fair usage.. any ideas x

Re: cant call or text

Anon — Mon, 09 Dec 2013 00:27:29 GMT

I can receive texts and calls..only just paid my membership on the eigth of dec x

Re: cant call or text

dalyer — Mon, 09 Dec 2013 09:30:52 GMT

What does your online account say about your membership status and expiry date?

Re: cant call or text

Anon — Mon, 09 Dec 2013 10:22:52 GMT

It says I have subriction until 8/1/14...nothing is updated. I payed my membership two days ago x

Re: cant call or text

1amcn — Mon, 09 Dec 2013 10:54:19 GMT

Hi

If you still have the above issue & all is as it should on your Account... we could only Assume in these circumstances, it mite be down to the handset.

Try turning off, then take out sim and battery, replace and boot again.

Sometimes it works...

🙂

Re: cant call or text

dalyer — Mon, 09 Dec 2013 11:19:16 GMT

@mandyc wrote:
It says I have subriction until 8/1/14...nothing is updated. I payed my membership two days ago x

OK - so you do have a membership that runs from 8th December 2013 to 8th January 2014.

What exactly do you mean by "nothing is updated"?

Do you mean that the normal monthly allowances (e.g. for landline calls etc.) have not been updated and are less than the monthly allowances for your membership type?

If so then it sounds to me like there was some problem with the roll over to the new membership and you will probably need to contact 48 support to ask them to look into this for you.

Hope this helps.