topic Re: Tips for people with Internet connection problems in Other Help

Tips for people with Internet connection problems

Anon — Thu, 30 May 2013 20:40:35 GMT

Hi Guys,

There seems to be a few of you having trouble with your internet connection. I'm starting to think that this isn't a problem with your individual accounts as it's happening a few of us (including myself earlier).

I'd advise double checking your settings, restarting your phone and resetting your network settings. This has often fixed problems like these before (for me anyway).

Reply to this thread letting us know if you have solved your problem yet or not - and we can try look into your individual accounts. Thank you

Re: Tips for people with Internet connection problems

dalyer — Thu, 30 May 2013 22:28:54 GMT

For what it's worth I have had no obvious problems with internet access this afternoon and evening in Dublin 1/7/3/5. Maybe irrelevant but I tend to stick on 2G only (EDGE) - even though it's pretty slow - because 3G kills my battery and I don't tend to do much "heavy" browsing/data access...

Hope this helps.

Re: Tips for people with Internet connection problems

Anon — Fri, 31 May 2013 11:44:08 GMT

I have tried absolutely everything i have been advised, and nothing has worked. My internet is gone 24 hours now, i am really getting very frustrated. 😞

Re: Tips for people with Internet connection problems

dalyer — Fri, 31 May 2013 12:10:30 GMT

You mean advised via a support request/ticket that you logged?

http://help.48months.ie/requests/new

What phone and OS do you have and what exactly did you try?

Are you sure that it's not a case of having breached the fair usage limits and getting barred for the remainder of your current monthly membership?

http://48months.ie/boiler-plate/terms#18

Hope this helps.

Re: Tips for people with Internet connection problems

Anon — Fri, 31 May 2013 12:21:31 GMT

Thanks for the reply,

I have requested support and have had 2 vague replies since yesterday, I have not breached anything and If i had I havent received any notification of this. As far as Im aware, I have 2.19gb remaining. I have an Iphone ios6. I have reset all clellular data network and followed the setting steps, ive cleared my history and cookies etc. I have re-booted my phone several times, I have switched on and off my settings numerous times. I don't know where to go from here, and I havent received a reply from the care team since yesterday.

???????????

Re: Tips for people with Internet connection problems

dalyer — Fri, 31 May 2013 12:29:13 GMT

Are you able to make calls and send texts OK?

I'm a bit stumped unfortunately...

Re: Tips for people with Internet connection problems

trublu74 — Fri, 31 May 2013 12:32:18 GMT

Hi,

I have an iPhone4 and having the same problems as flooderzerfull since yesterday. Have tried all the same things that he has outlined in his last post. I have over 3gb data and only paid my monthly subscription on the 20th of this month? Any help would be much appreciated.

Re: Tips for people with Internet connection problems

Anon — Fri, 31 May 2013 12:33:43 GMT

Yes my calls and texts are still available to me and it says that I have 2.19 remaining of my 3gb.

it's gone over 24 hours now, what a disaster!

Thanks for your replies, its nice to have someone replying!!!!

Re: Tips for people with Internet connection problems

Anon — Fri, 31 May 2013 12:36:39 GMT

Hi trublu74,

My phone is an iphone4 also, must be some problem with this make.

The support hasnt been great unfortunately. 😞

Re: Tips for people with Internet connection problems

dalyer — Fri, 31 May 2013 12:40:15 GMT

Stab in the dark time ... has anybody with this problem tried syncing with iTunes in case that helps? If it fails then put some credit on your account in case credit is needed for a text message to allow for (re)activation via iTunes.

Hope this helps.

Re: Tips for people with Internet connection problems

Anon — Fri, 31 May 2013 13:10:18 GMT

The problem is not just with iphones. I have a HTC and am experiencing the same problems. I have swithced on and off, changed the settings etc and am still without a service

Re: Tips for people with Internet connection problems

dalyer — Fri, 31 May 2013 13:37:29 GMT

OK - ignore my iTunes sync suggestion so I guess...

Re: Tips for people with Internet connection problems

Admin48 — Fri, 31 May 2013 19:55:43 GMT

Our techie guys have investigated this and couldn't find any issue with the network. If you're having problems please submit a ticket to the care crew so they can deal with your cases individually.

Cheers

Re: Tips for people with Internet connection problems

trublu74 — Sat, 01 Jun 2013 11:28:35 GMT

Mine started working again with no help from me bout 11am this morning?

Re: Tips for people with Internet c

kilcommon — Wed, 23 Sep 2015 20:27:27 GMT

This Internet problem is getting the better of me !!!!! Totally frustrating !!!! Two days now and still no proper response other than to check my settings again !!! This net work is one big joke !!!! They can't be contacted by phone !!! 😈

Re: Tips for people with Internet c

dalyer — Wed, 23 Sep 2015 21:58:49 GMT

Edit: just logged in on my laptop and I can see that you did raise this issue before but you never replied to say whether or not my post here helped:

http://community.48months.ie/t5/Need-Help/Internet-not-working/td-p/8361/page/49

As I keep saying if you follow those instructions in full (and not just stop if/when the online configurator doesn't send you the configuration message as happens to some people - including me) then your internet connection WILL work if everything is done correctly. The instructions that I linked to have always worked once people follow them in full and correctly.

(For some reason the mobile version of the site doesn't always show a poster's posting history so on the mobile site it looked like you posted for the first time above).

Hope this helps.

My original reply...

~~What problem are you having?~~
~~You don't seem to have posted about it here in the forum before now?~~
~~Are you sure that your settings ARE correct?~~

~~http://community.48months.ie/t5/Need-Help/internet-on-my-phone/m-p/31369#M10212~~

~~Do calls/texts work OK?~~
~~What make/model of phone?~~
~~Did anything change on it recently - eg software update, reconfiguration etc?~~

Re: Tips for people with Internet c

dalyer — Thu, 24 Sep 2015 13:19:06 GMT

@kilcommon wrote:
This Internet problem is getting the better of me !!!!! Totally frustrating !!!! Two days now and still no proper response other than to check my settings again !!! This net work is one big joke !!!! They can't be contacted by phone !!! 😈

So did you do as I suggested above and in response to your other posts, follow all the instructions and get your internet/APN settings configured correctly?

Re: Tips for people with Internet c

dalyer — Sun, 27 Sep 2015 07:48:16 GMT

No update?
Wonder what happened...?