topic Re: Move your number in Other Help

Move your number

Anon — Sat, 07 Dec 2013 10:08:12 GMT

Okay so I have switched to 48 a couple of months ago and I'm still having trouble setting up my account. I tried switching back to my old number and it still says "transfer in progress" and it also states that it should take about 2 hours but it's been 3/4 months and it still hasent successfully given me my old number! Could someone please help me??

Re: Move your number

Anon — Sat, 07 Dec 2013 12:39:04 GMT

Hi there,

It sounds like you will need to open a support ticket with the help desk. You can do that by clicking the link in my signiture.

Were you on billpay before or registered prepay. If so if you are still in contract or your details did not match the ones your old provider has then that might of blocked the transfer. But the helpdesk will be able to confirm what the problem is.

Adam

Re: Move your number

1amcn — Sat, 07 Dec 2013 15:10:47 GMT

3/4 Months! No Need!

Log a ticket to 48 support as soon as covenient.

Please post any queries you have on the forum as soon as you realise there is a problem & we will guide you as much as we can.

Click below to log a ticket (if you have not done so)

http://help.48months.ie/requests/new

🙂