topic Re: Getting a new 48 sim in Other Help

Getting a new 48 sim

jeaniexoxo — Thu, 05 Dec 2013 09:26:49 GMT

Hello I need some advise..
I have an iPhone 4 so I have a micro sim but I just purchased an iPhone 5 so I need to get a nano sim..what do I have to do to put my number on the new sim..is it the same as first moving to 48?

Re: Getting a new 48 sim

dalyer — Thu, 05 Dec 2013 10:12:51 GMT

See here:

You need a new SIM?

Hope this helps.

Re: Getting a new 48 sim

jeaniexoxo — Thu, 05 Dec 2013 12:59:00 GMT

Thanks a million that's perfect.
One other question.. When filling the request form do I put the category as 'been here a while' and then 'replacement sim' or 'sim orders' ??
Thanks

Re: Getting a new 48 sim

1amcn — Thu, 05 Dec 2013 15:13:36 GMT

Hi

To answer your query-unless you have lost your phone and/or sim-NEVER select order a Replacement Sim.

This is Important - instead, do this below:

While logged out of 48, select Order a Free Sim,
Then go through the details.
When the Sim arrive's, DO NOT put it into handset, Log a support ticket - with all your detail's & New sim detail's - Support will transfer your account to the new sim while retaining the number you currently have.

Is this suitably informative?

🙂

Re: Getting a new 48 sim

dalyer — Thu, 05 Dec 2013 15:19:37 GMT

@jeaniexoxo wrote:
One other question.. When filling the request form do I put the category as 'been here a while' and then 'replacement sim' or 'sim orders' ??

I presume you mean when logging a support request asking 48 support to switch your existing number/account/membership/credit etc. over to a new SIM? If so then I don't think it matters but those options look fine to me.

Hope this helps.