topic Re: Don Paid for in ADVANCE but NOT kicked in in Other Help

Don Paid for in ADVANCE but NOT kicked in

warrick — Sun, 01 Dec 2013 16:53:52 GMT

Next: The Don
until 01/01/2014 at 11:59pm

paid

your usage

CALLS
remaining: 0 mins

No CALLS WTF I paid €20 on 1/11/13 for it to roll over and why NO rollover

AND 48 dont care , you have MY money for this since 1/11/13 and I HAVE NO SERVICE

so happy I GAVE YOU MY MONEY IN ADVANCE, YOU have a Prima facia duty of care,

and you have broken the terms of OUR contract by NOT supplying service paid for

Re: Don Paid for in ADVANCE but NOT kicked in

1amcn — Sun, 01 Dec 2013 17:58:46 GMT

Hi warrick

As already explained.

24 hour clock 1200 Noon
0000 Midnight

Your Membership is stacked & will start @ Midnight tonight after your current Don expires @ 2359 01/12/13

(see the until 2359 01/12/13)

So...

Your next Don begins and lasts UNTIL 01/01/14 @ 2359...

(You would have got a reminder text you were close to expiry)

If you used all your current Don calltime mins - its displayed as '0 mins remaining'

@ Midnight tonight it will display all your fresh Don Entitlements.

Does this clarify the matter?

Remember if you use up your calltime you can load a few € in your balance to tide you over until your next membership kicks in...

Post us back after midnight tonight...& we'll see if this is indeed the story.

🙂

Re: Don Paid for in ADVANCE but NOT kicked in

warrick — Sun, 01 Dec 2013 18:07:12 GMT

NOT ALREADY EXPLAINED,

ReRead the thread,

so it starts AFTER 1/12/13

thank god for being on a radio show 😉

Re: Don Paid for in ADVANCE but NOT kicked in

1amcn — Sun, 01 Dec 2013 18:16:19 GMT

My post to you lastnight ...

At 2359 on the date relevant to you, your membership expire's - At 0000 your next membership kick's in... I can't be sure what has happened in your case as it is a bit hazy in detail, but can you confirm you can see the new membership displayed as afore mentioned? Is this helpfull? Can you post back please.

🙂

Re: Don Paid for in ADVANCE but NOT kicked in

1amcn — Mon, 02 Dec 2013 19:46:43 GMT

Hi warrick

No post back from you... So - everything was ok after all?

You did see the post @ 0100 hrs on 01/12/13 i refer to that explained the stacked/rollover membership... You suggested it had never been explained to you, maybe you never read that Peticular answer post in that thread...?

Can you post back that all is satisfactory for you?

🙂