topic roaming in Other Help

roaming

Anon — Fri, 29 Nov 2013 14:01:46 GMT

just bought 25 roaming texts and 15 min talk roaming im in new york but its not wrk im putting area codes before it aswell so PISSED off!!!

Re: roaming

dalyer — Fri, 29 Nov 2013 14:45:37 GMT

The roaming add-ons are for EU countries only:

https://www.48months.ie/buy/roaming-packs

You must be roaming in the EU to use these add-ons, for details on what countries are included in the EU click here.

When roaming in the USA all calls (incoming and outgoing) and outgoing texts are charged from your credit balance:

http://www.48months.ie/boiler-plate/other-call-charges

When you're roaming in the USA or Canada you'll pay:

Making calls and calling your voicemail €1.99
Receiving calls €1.89
Sending texts 39c
Receiving texts Free

*All roaming charges are inc VAT. When making calls, the charge is in a per second increment after the first 30 seconds. Calls received are charged at a per second increment.

Hope this helps.

Re: roaming

Anon — Fri, 29 Nov 2013 15:37:15 GMT

no it didnt im in usa i want a refund for this its bull**bleep** i **bleep**in hate this network

Re: roaming

dalyer — Fri, 29 Nov 2013 16:05:56 GMT

Don't shoot the messenger - I don't work for 48 and am just trying to explain things to you.

The purchase page makes it clear that the EU roaming add-ons are for the EU only - as the name suggests.

But I suppose somebody could buy them by text and maybe not be aware of this.

As I said you need credit to make/receive calls and send texts while roaming in North America.

If this does not suit you then perhaps 48 is not the most suitable service provider for you?

Hope this helps.

Making calls and calling your voicemail	€1.99
Receiving calls	€1.89
Sending texts	39c
Receiving texts	Free