topic Re: Top up of account not added in Other Help

Top up of account not added

Anon — Sat, 30 Nov 2013 00:07:38 GMT

Please help. I topped up by €10 last Friday evening and have not received credit even though the money was taken from my credit card.

Re: Top up of account not added

Anon — Sat, 30 Nov 2013 01:16:58 GMT

Hi there,

You might of bought a membership instead of credit. Does it show a membership stacked on your account page?

Adam

Re: Top up of account not added

1amcn — Sat, 30 Nov 2013 11:00:25 GMT

Hi

Follow up on your post...

Have you had a look at your my 48 membership page?

Can you see the €10 installment in your balance?

Post us back so we know your issue is resolved, or on-going.

🙂

Re: Top up of account not added

dalyer — Sat, 30 Nov 2013 18:06:07 GMT

Remember that topping up and buying membership are not the same thing and when you buy membership the cash/credit used no longer appears on your credit balance. Some links that may be of use...

Everything about membership

How do I buy my membership

Where has my credit gone?

Hope this helps.

Re: Top up of account not added

Anon — Sun, 08 Dec 2013 00:11:55 GMT

Hi there, thanks for your help. Yes i checked my memebership is unpaid and my balance says 10.00 but i my balance is empty. I checked using my sim in other phones also so its not a problem with my phone.

Is there anything you can do?
Thanks for your help.

Re: Top up of account not added

Anon — Sun, 08 Dec 2013 00:26:32 GMT

I have it sorted now, it was my mistake! Woops...

Thanks for your help 🙂

Re: Top up of account not added

1amcn — Sun, 08 Dec 2013 11:03:29 GMT

Good stuff.

Thanks for posting back... any further queries, post us here & we'll try to help.

🙂

Re: Top up of account not added

johnjackson — Wed, 09 Apr 2014 22:04:41 GMT

payed with card money taken but not added to account.

Re: Top up of account not added

dalyer — Thu, 10 Apr 2014 02:07:45 GMT

What did you pay for - credit or membership or add-ons?

What does your account say about membership (current and next if applicable), expiry date and allowance balances?

Also cash credit balance?

What does the My History link say about recent transactions - topups and purchases?

If necessary contact 48 support for assistance:

How to get help

Hope this helps.