topic Re: receiving calls while abraod in Other Help

receiving calls while abraod

kend805 — Thu, 21 Nov 2013 19:28:07 GMT

my don membership is paid till the end of the month.. i was able to receive calls yesterday but today i cant.. i can use my roaming texts.. shouldnt i be able to receive calls until my membership runs out?

Re: receiving calls while abraod

1amcn — Thu, 21 Nov 2013 19:39:27 GMT

Hi

This is a process of elimination.

Can you make call's ?

What Country are you in?

Have you credit in your balance?

🙂

Re: receiving calls while abraod

1amcn — Thu, 21 Nov 2013 19:48:01 GMT

As you suggested - you should still be able to receive call's since you have monthly membership.

See below:

EU Roaming -

EU roaming calls/text add-ons cover calls/texts to all international numbers and Irish numbers

You can buy more than one EU roaming add-on in advance if you need more minutes and texts

You'll get a text when you have used up your roaming add-on allowances.

If you use up the 15 minutes you get with the EU roaming calls add-on you can still receive calls for free for the add-on month.

If you've used up the add-on allowances then your outgoing calls/texts will be charged from your credit balance.

🙂

Re: receiving calls while abraod

kend805 — Thu, 21 Nov 2013 19:55:40 GMT

i could make calls but my minutes are gone the last week

i am in norway

had credit but its now gone.. it was used up last night but thats the first time it used credit since i got here

Re: receiving calls while abraod

1amcn — Fri, 22 Nov 2013 00:57:22 GMT

Hi Again.

This need's some attention from 48 support... log a ticket using the link below:

http://help.48months.ie/requests/new

Hopefully you will get sorted soon!

🙂

Re: receiving calls while abraod

dalyer — Fri, 22 Nov 2013 09:10:24 GMT

@kend805 wrote:
i could make calls but my minutes are gone the last week

i am in norway

had credit but its now gone.. it was used up last night but thats the first time it used credit since i got here

Norway is not in the EU so I presume that the EU roaming texts/calls add-ons do not apply? But the price page is not that clear - it lists the EU roaming add-ons but does not explicitly list the countries that they apply to. However under standard EU roaming charges (that apply in the absence of an EU roaming add-on) it does list Norway.

http://www.48months.ie/boiler-plate/other-call-charges

If an EU roaming calls add-on does not apply to Norway (giving free incoming calls) then you need 8c/min to receive calls in Norway.

I suspect that you cannot receive calls because:

You have an EU roaming calls add-on but it does not apply to Norway
EU roaming calls add-on DOES apply to Norway but you don't have one
You have no credit

or
There is some other technical problem in which case you need to contact support.

Hope this helps.