topic Re: Joining in Other Help

Can't register

Anon — Thu, 30 May 2013 08:58:22 GMT

I registerd my new 48 SIM card and I moved number then it said I should recieve an email saying ill be sent an email to complete registration and it's been an hour and I still haven't received one and so I logged into my 48 account online and it said that my sim has been deactivated , please register a new sim. I don't under stand will I get an email off of 48 or do I have to get a new sim and start all over again! Please help?

Re: Joining

dalyer — Thu, 30 May 2013 08:44:11 GMT

Probably obvious and something you did already but check your junk mail or mail filter in case any email from 48 was blocked/quarantined. I can't remember how the registration process works and if you get an email to complete it. Might be worth logging a support request asking 48 for advice/assistance with this issue?

http://help.48months.ie/requests/new

Hope this helps.

Re: Joining

Anon — Mon, 16 Sep 2013 17:05:42 GMT

i have a question for you, it says sim card registration failed on my phone when i put in the 48 sim card. how do i fix it ?

Re: Joining

dalyer — Mon, 16 Sep 2013 17:10:23 GMT

Did it ever work?

If so then perhaps the SIM has become damaged somehow and needs to be replaced?

http://community.48months.ie/t5/Most-Popular-Questions/You-need-a-replacement-SIM/td-p/7234/jump-to/first-unread-message

If you are just joining 48 then have you followed all the steps to get started?

http://community.48months.ie/t5/Joining-48/bd-p/__discuss

You might need to contact 48 support about this:

http://community.48months.ie/t5/Need-Help/How-to-get-help/td-p/4038/jump-to/first-unread-message

Hope this helps.