topic Re: move number in Other Help

move number

Anon — Sun, 17 Nov 2013 11:06:14 GMT

Hey im tryin 2 move my number over since friday and still hasnt happened.. how long more will it take..

Re: move number

1amcn — Sun, 17 Nov 2013 11:59:34 GMT

Hi molly23

If it’s been over 2 hours since Porting Process:

Log into your account - If your transfer has failed you should see a message explaining that.
It’s usually down to the wrong information being entered in the transfer form.
Double check the info and try again.
If it won’t let you try again contact the care crew:

http://help.48months.ie/requests/new

Include the following:

Mobile number you want to transfer.
If that mobile is bill pay or pre-pay.
If bill pay include the account number.
If pre-pay were you registered (Did your network know who you were).

Hopefully that will start thing's moving for you.

🙂

Re: move number

dalyer — Sun, 17 Nov 2013 12:00:42 GMT

Edit: post crossed with previous one...

If it's taking that long then there must be a problem. As this key post says contact support:

How do I keep my old number?

Hope this helps.