topic Re: Accidently ordered replacement sim and sim is now locked in Other Help

Accidently ordered replacement sim and sim is now locked

Anon — Mon, 11 Nov 2013 11:17:26 GMT

I ordered a new Nano Sim for my new iPhone 5s that will arrive next week. But you sent out a regular Micro Sim.

So today I went to order a Nano Sim and accidently filled out the Replace Sim form and now my phone won't make calls!

How do I fix this?

EDIT: Have raised a ticket!

Re: Accidently ordered replacement sim and sim is now locked

1amcn — Mon, 11 Nov 2013 14:31:41 GMT

Hi jasonbbutler

The 48 Support team will sort that for you.

🙂

Re: Accidently ordered replacement sim and sim is now locked

Anon — Mon, 11 Nov 2013 17:16:30 GMT

Still can't make or recieve calls!

Re: Accidently ordered replacement sim and sim is now locked

dalyer — Mon, 11 Nov 2013 23:07:28 GMT

Did you get your replacement nano SIM?

If so are you saying that it doesn't work?

Have you contacted 48 support for assitance?

Re: Accidently ordered replacement sim and sim is now locked

Anon — Mon, 11 Nov 2013 23:17:37 GMT

I wasn't clear enough.

I have an iPhone 4. I've ordered a new iPhone 5s. Won't arrive until next week but in preparation I ordered a Nano Sim. When a regular Micro Sim arrived instead I went to order again a Nano Sim. I was still logged in to 48months.ie so the process deactivated my current Sim. Leaving me without any phone service. The 48 FAQ states that when this happens the care team can reactive my Sim. 12 hours later still no service!

Re: Accidently ordered replacement sim and sim is now locked

dalyer — Mon, 11 Nov 2013 23:20:10 GMT

So you contacted 48 support asking them to reactivate your "current" SIM but nothing has happened so far?

How much of the 12 hours was "office hours"?

Re: Accidently ordered replacement sim and sim is now locked

Anon — Mon, 11 Nov 2013 23:36:32 GMT

I've been told twice that my current Sim can't be reactivated even though the FAQ states that in these exact circumstances it can. This happened at 11am this morning. All because I tried to order a sim whilst logged in!

Re: Accidently ordered replacement sim and sim is now locked

Anon — Tue, 12 Nov 2013 16:43:33 GMT

Still no service!!!

Re: Accidently ordered replacement sim and sim is now locked

dalyer — Tue, 12 Nov 2013 16:51:21 GMT

Which FAQ says that a disabled SIM can be reactivated?

Did you get your second replacement SIM yet?

Re: Accidently ordered replacement sim and sim is now locked

Anon — Tue, 12 Nov 2013 16:53:12 GMT

I ordered a new SIM but my old one has stopped working

When you order a replacement SIM it automatically blocks your old SIM.

Not to worry though the care crew can work a bit of magic and get your service back.

Contact the care crew here. Explain what has happened and ask that they lift the suspension on your number.

Now this will mean when your new SIM does arrive you will need to contact the care crew to get it up and running again for you.

http://community.48months.ie/t5/Most-Popular-Questions/All-you-need-to-know-about-your-SIM/m-p/12961#U12961

Re: Accidently ordered replacement sim and sim is now locked

dalyer — Tue, 12 Nov 2013 17:33:04 GMT

OK - thanks. Not sure why they can't/won't sort this out for you so...

Maybe your replacement SIM will be here today/tomorrow in any case?

Re: Accidently ordered replacement sim and sim is now locked

Anon — Tue, 12 Nov 2013 18:14:22 GMT

The replacement will be a Nano Sim so I think it won't go in my iPhone 4. Then what?

If they genuninely aren't able to lift the suspension on my sim, then the process to order a new sim is really stupid. If you're accidentally logged in - it kills your phone service!

The problem with the tech support / care crew is that they won't actually respond to my problem and just keep repeating the same cut & paste answer. They haven't acknowledged their own FAQ post or the fact that the replacement sim won't fit in my phone. Plus they have only repsonded three times in 30+ hours.

Re: Accidently ordered replacement sim and sim is now locked

dalyer — Tue, 12 Nov 2013 18:58:05 GMT

Sorry - I misread the query and thought you had ordered another SIM which would be compatible with your iPhone 4.

This key post does say not to log in when ordering a new SIM to be used as a replacement but I agree that it could be clearer and maybe the site should double check what you want to do when submitting a request for a SIM when logged in:

You need a new SIM?