topic REPLACEMENT SIM in Other Help

REPLACEMENT SIM

Anon — Wed, 29 May 2013 15:35:32 GMT

hi ,

i lost my 48 sim so i ordered a replacment sim an i got it today.

i clicked into "register replacement sim" an i entered the registration code that was on the pack but it said on the screen

"Sorry, you can't register this SIM as you already have an active SIM linked to your account."

i am confused and dunno what to do !

Re: REPLACEMENT SIM

dalyer — Wed, 29 May 2013 15:42:35 GMT

Are you sure that you ordered a replacement SIM here:

http://48months.ie/help/losthandset

and not a new free SIM here?

http://48months.ie/free-sim

If you ordered a new free SIM then log a support request and 48 should probably be able to get the new SIM working on your existing account/number.

http://help.48months.ie/requests/new

Similarly if you DID order a replacement rather than a new SIM then log a support request and ask 48 for help in getting it working on your existing account/number.

DON'T go through the normal registration/activation process online for a new SIM as that will just set up a new number/account etc. which is not what you want here.

Hope this helps.

Re: REPLACEMENT SIM

Anon — Mon, 13 Jan 2014 20:02:47 GMT

I love this network