topic Re: Number change over in Other Help

Number change over

Anon — Mon, 11 Nov 2013 12:34:27 GMT

need help says it takes 2 hours to change over number its now been 2 days.. what do i do next

Re: Number change over

1amcn — Mon, 11 Nov 2013 14:36:30 GMT

Hi!

It’s been over 2 hours:

Log into your account - If your transfer has failed you should see a message explaining that.
It’s usually down to the wrong information being entered in the transfer form.
Double check the info and try again.
If it won’t let you try again contact the care crew on:

http://help.48months.ie/requests/new

Include the following:

Mobile number you want to transfer
If that mobile is bill pay or pre-pay If bill pay include the account number
If pre-pay were you registered (Did your network know who you were)

🙂

Re: Number change over

dalyer — Mon, 11 Nov 2013 23:08:33 GMT

This key post describes the process - including how and when to contact support if porting seems to be taking "too long":

How do I keep my old number?